Category Archives: Technology

Sabre Corporation and Conferma Pay announced a new partnership with Mastercard to accelerate the use of virtual cards for business-to-business (B2B) travel payments. The announcement builds on Sabre’s August 2022 acquisition of Conferma Pay.  The collaboration with Mastercard is the next step in advancing Sabre’s goal to create an open and independent travel payment ecosystem. Digitization of travel payments with virtual cards helps address the historic challenges associated with B2B leisure and corporate travel payments.  The securely generated, single use card numbers provide a link between booking and associated payments to third party suppliers.  Travel buyers and suppliers are therefore able to easily track and reconcile payments, as well as benefit from flexible pricing, financing options, and enhanced security through card payment guarantees. “The payments industry is in the midst of a revolution and there is an increased need for travel companies to better manage the whole payment experience,” said Roshan Mendis, Executive Vice President and Chief Commercial Officer, Sabre Travel Solutions.  “Companies in the travel space – including travel management companies, travel agencies, corporations, issuers and technology partners – need sophisticated solutions and seamless connections.  Sabre is taking strategic steps to fulfill the needs of our industry, beginning with the acquisition of Conferma Pay.  Now, the new partnership with Mastercard will help Conferma Pay to build new and enhanced digital capabilities in virtual cards, transforming the payment experience for issuers.” As part of the agreement, Mastercard has agreed to make a minority investment in Conferma Pay, which will continue to operate independently and serve the entire travel industry and beyond. “A combination of experience, technologies and capabilities will accelerate travel payment innovation and drive inclusive and sustainable growth for …

Elaf Travel and Tourism in the Kingdom of Saudi Arabia, and Sabre Corporation cemented a long-standing relationship,  signing an exclusive agreement to drive the agency’s growth through advanced technology.  The agreement was signed at a ceremony attended by management and executives from both companies to celebrate a decade of successful collaboration. The agreement provides Elaf Travel and Tourism continued access to Sabre’s portfolio of innovative technology across the region, including its industry-leading workflow Sabre Red 360 and the latest mobile, data analytics, personalization and automation capabilities. “We are excited to confirm our relationship with Sabre, which will continue support our growth and technology plans,” said Dr. Adel Ezzat, Chief Executive Officer (CEO), Elaf Group. “We are working together to deploy the latest solutions and capabilities, transform our business, and advance our offerings to enrich our customers’ experiences – particularly online.” Using SR360, the agency will have access to Sabre’s marketplace of more than 420 airlines, 750,000 hotel properties, and hundreds of tour operators, rail, car and cruise providers, enabling it to sell personalized travel packages from suppliers all around the world. “We are happy the Elaf Travel and Tourism recognizes the value of our technology and trusts the dedication and expertise of our local team,” said Abdul-Razzaq Iyer, vice president, Sabre Travel Network Middle East. “Elaf Travel and Tourism has a wide range of services catering to the online, offline, and corporate travel sectors and we are committed to deliver products and solutions that meet their diverse customer needs and help the company to scale and expand its business to meet the high expectations of the tech-savvy Saudi travelers.”  

Amadeus signed technology partnership agreement with Safe Travel & Services, one of leading travel agencies in UAE. The travel company provides comprehensive range of services for individual travelers, corporate clients, and groups from and to the UAE, including customized packages and visa services. Under the agreement, Safe Travel & Services and its customers will benefit from various Amadeus products and solutions. These include Amadeus Online Suite, an omni -channel e-commerce solution to expand online presence and deliver a wealth of quality tailored content; Business Management Platform, incorporating various solutions such as robotic ticketing tools and sales data management systems to support pricing, analysis, and ticketing automation through a single platform. Also included in portfolio is Amadeus All Fares Plus, which helps agents find best air deals by comparing multiple content sources, including NDC-enabled content, and Amadeus B2B Wallet to offer payment options. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, said: “With travel gaining momentum as more countries open their doors to travelers, we are committed to supporting Safe Travel & Services in rapidly finding the best air deals for its customers and providing a seamless end-to-end travel payments solution offering greater choice, reach, and orchestration.” Raed Baidas, General Manager of Safe Travel & Services, said: “To address challenges of the modern tourism industry, we know that planning, developing, and adapting to evolving needs of the market is key to our success. Adopting Amadeus’ latest technology solutions will help us realise our ambitions and position us strategically as we strengthen our customer relationships and take our value-offering to the next level.” As the travel ecosystem evolves, the industry is ready to upgrade and enhance systems and processes and have in place …

Sabre Corporation hosted an interactive event for key travel players in Saudi Arabia. The event, which took place in Riyadh last week brought together key decision-makers from travel companies, online agencies and corporations to discuss the evolving industry landscape in the kingdom and the region, the need for digital transformation and Sabre’s latest technology solutions. “Saudi Arabia is a particularly exciting country to be in right now,” said Abdul-Razzaq Iyer, vice president, Sabre Travel Network Middle East. “It has a bright vision to build a progressive global tourism brand, and our customers need the right technology to help them leverage this unique opportunity for growth.  In parallel, the industry has become more complex post-pandemic, so simplifying the travel journey will be particularly important.  We will continue to deliver best-in-class technologies, including AI-driven products to travel agencies, across the region to help our travel partners tap into this growth.” At the Riyadh event, Sabre showcased its latest technology, including corporate solutions, application programming interface (APIs) and automation, and outlined how these solutions can increase efficiency through automation, allowing agents to spend more time to serve their customers and keep track of latest trends.  Solutions in the online and mobile space were also highlighted, in addition to innovative point-of-sale, Sabre Red 360, which offers an intuitive, customizable workflow and significant benefits for travel agents, including reduced training time and costs.  The technology is proven to reduce training times from weeks to hours. “We are helping some of the leading travel agencies in Saudi enter the online space, through access to intelligent technology that can personalize the customer journey,” continued Abdul-Razzaq. “Travel agencies continue to evolve, adapting to new consumer needs and leveraging …

Saudi Arabian Airlines (SAUDIA) has signed a Memorandum of Understanding (MoU) with the Saudi Company for Visa and Travel Solutions (SVTS) for broader collaboration on streamlining travel arrangements. The signing took place during the first day of the World Travel Market in London between Wael Basaffar, SAUDIA’s VP sales, and Abdullah Aljorias, the Chief Business Officer of SVTS. According to the MoU, the two parties will share the use of each other’s office spaces around the world and co-invest in technological solutions for online interconnectivity. The two companies will also explore ways to create, develop, and apply joint services and marketing. In addition, the MoU proposes the possibility of joint operations support bureaus to help run day-to-day activities. There is also a possibility of SAUDIA offering exclusive deals across its international network. Mr. Basafar said that the MoU comes as part of SAUDIA’s commitment to broadening its partnerships with government agencies and the private sector locally and internationally for greater online interconnectivity of services, which supports the Kingdom’s digital transformation agenda and plans to streamline travel arrangements for visitors from across more than 100 destinations in four continents. Mr. Abdullah Aljorias, Chief Business Officer, clarifies that the memorandum was signed to enable the company to reach its long-term objectives. The primary purpose is to provide all new and innovative solutions and digitization services that contribute to simplifying processes for passengers. It also works to benefit from all the service and sales centers across the world that both companies provide. According to Aljorias, SVTS looks forward to ongoing partnerships that encourage a wide range of government, semi-government, private sectors, and individual beneficiaries.

Kanoo Travel, the first IATA member agency in the GCC and prominent force within the Middle East’s travel Industry, has unveiled their key strategic initiatives (2023-2027). The future roadmap builds upon a robust digitalization plan to deploy state-of-the-art technology, utilize cloud-based contact centers, and enable intelligent retailing to provide customers with a highly tailored next-generation travel platform. As the largest travel management company in the MENA region, Kanoo Travel’s new strategy will prioritize key investments in artificial intelligence and digital platforms, data analytics software and cloud based infrastructure solutions to redefine the entire customer travel journey and experience at every touchpoint. This is in line with the company’s mission to provide the most sophisticated travel solutions on a global level, and cater to the needs of the future travelers’ changing behaviors and needs. “Mr. Ali Abdulla Kanoo – President of Kanoo Travel ” The Kanoo Family takes priority in investing in our travel division and its people. Through this investment, we are also strengthening our technological skills to give our customers a fulfilling journey. We are consistently striving to grasp opportunities and reacting by developing and setting best practices, all while responding to the changing marketplace. Our future roadmap 2023-2027 and its outlined strategic initiatives will target the future of travel for both the individual and the corporation.” Zaeem Gama  –  Kanoo Travel CEO, commented, “Kanoo Travel is now entering a new phase, backed by a extensive corporate strategy and full-scale digital transformation master plan that will enable prominent improvements, allowing us to become faster at identifying and addressing shifts in the landscape, exploring diverse revenue stream opportunities, in addition to engaging with new potential global travel management partners.” He …

Sabre Corporation and Oman Air announced at the World Passenger Symposium (WPS), a renewed long-term agreement to help the airline reach its strategic goals. The agreement includes a multi-year renewal of Oman Air’s SabreSonic Passenger Service System (PSS) and a further multi-year extension of its global distribution system agreement.  This will ensure Oman Air continues to utilize Sabre’s technology, retailing capabilities and global scope to push forward its digital transformation. By renewing its exclusive PSS agreement and investing in Sabre’s Digital Connect APIs, Oman Air aims to advance its digital retailing strategy, drive revenue growth and increase self-service capabilities. Digital Connect will also help Oman Air accelerate its digital transformation and bring products to the marketplace quickly, providing scalability and flexibility across its digital touchpoints, such as its website and mobile app. “A new approach of retailing is required for all players in the travel ecosystem to succeed in a highly competitive landscape,” said Roshan Mendis, Chief Commercial Officer, Sabe Travel Solutions.  “This intelligent retailing approach allows Oman Air to differentiate its brands and personalize its offerings through all channels.  It also enables agencies to efficiently shop and compare increasingly sophisticated offers, which will also bring greater choice and transparency to Oman Air’s travelers.  As Sabre focuses on delivering more intelligent retailing solutions to meet changing traveler expectations, I’m proud that we are able to help Oman Air realize its transformation vision.” The renewed distribution agreement enables Oman Air to continue to reach Sabre’s valuable network of global buyers, while ensuring that Sabre-connected travel buyers have access to the airline’s comprehensive fares and content – including ancillaries. “We are pleased to announce the renewal of our PSS as well as …

flydubai launched its revamped portal that has been redesigned to better serve its travel trade partners. flydubai’s new Travel Agency Portal has been redesigned with a fresher visual look and provides a more personalised online experience with a range of advanced features and self-service tools, catering to the needs of its travel trade partners. The revamped portal includes improved functionalities for travel agents when creating or amending passengers’ bookings and introduces new features within the agency management section that offers greater efficiency and ease of use. The dynamic new portal has been upgraded using the latest technologies and adheres to IATA’s Billing and Settlements Plan (BSP) to facilitate payments. Commenting on the new Travel Agency Portal, Jeyhun Efendi, Senior Vice President, Commercial Operations and E-commerce at flydubai, said: “We are delighted to have launched our newly enhanced Travel Agency Portal to further support and engage with our travel trade partners. At flydubai, investing in the feedback of travel trade partners and using that to innovate our digital platforms has always been important to ensure the best possible user experience. We are grateful for the continued support of our travel trade partners.”

Travelport announced several new supplier connections are delivering more content to travel retailers on Travelport+. Travelport’s new and expanded agreements with Booking.com and Hertz will now bring more options for accommodation rates and car rentals to retailers using Travelport+, and Travelport-connected agencies will also gain access to more options from Air France-KLM and Lufthansa Group NDC content at the end of 2022. “This is the fourth chapter in our delivery of Travelport+, where we’re giving agents access to more supplier options and fueling their ability to sell more air, hotel, and car offers as we broaden and expand our content catalog,” said Jen Catto, Chief Marketing Officer at Travelport. “This update also helps our supplier partners reach even more of the right customers, with the ability to tailor products to drive sales through the indirect retail channel. As with everything we build, with the end traveler in mind, more options mean a more relevant customer experience.” More Air Content As the demand for travel surges, Travelport is ensuring that travel retailers have more options readily available for their customers by providing even more content to help ensure everyone gets the best possible retailing experience. Air France-KLM NDC content is being introduced on Travelport+, and Travelport will also be starting the rollout of Lufthansa Group NDC content in 2022. Travelport is also adding three new airlines to the platform – Congo Airways, FlyGTA and US-Bangla Airlines, along with 11 new ancillaries, and four more airlines now offer Branded Fares. More Hotel Choices Travelport’s new partnership with Booking.com unlocks a new range of rates across 140,000 hotel properties accessible through the Travelport+ platform, and will grow to over one million properties in …

Sabre Corporation and Nirvana announced a new long-term, strategic partnership agreement to distribute Nirvana’s lodging content and offerings through Sabre’s marketplace. The new agreement will integrate Nirvana’s lodging content into Sabre’s Content Services for Lodging (CSL) allowing Nirvana to promote its content to hundreds of thousands of travel agents globally. Sabre agencies will be able to shop and book Nirvana’s lodging content and amenities of over 11,000 properties at a competitive net-rate. “Many of our agents have indicated that they prefer to shop and book lodging content inside the GDS, thus we are constantly focused on expanding our lodging offerings and adding more content to help them meet travelers’ needs,” said Traci Mercer, senior vice president, Lodging Ground and Sea products, Sabre. “We are pleased that Nirvana will join our CSL offerings, adding more regional lodging options for customers in the Middle East. This enables travel buyers find the right lodging and amenities at the right price to craft the personalized travel offerings that travelers seek.” Nirvana is a leading lodging content aggregator based out of the United Arab Emirates that aims to provide variety of traditional and non-traditional lodging options including serviced apartments and rentals that are gaining popularity for both corporate and leisure travelers. “It is our vision to extend our operations, expand our reach and provide lodging content to online and offline travel buyers around the world.,” said Alaa Al Ali, Group Chief Executive Officer, Nirvana Holding. “Working with Sabre will help us put our content in front of travel buyers beyond the scope of our existing distribution structure, globally. We are delighted to partner with Sabre and benefit from its robust and scalable solutions and extensive …