Category Archives: Technology

Sabre Corporation  and Air India announced a new multi-year deal that enables travel agents and corporations around the world to access Air India fares and seats through Sabre’s extensive global travel marketplace. Having recently placed the biggest aircraft order in aviation history for 470 aircraft, Air India is forging ahead with ambitious expansion plans. In addition to the distribution services, Air India is utilizing Sabre’s consultancy expertise to help determine optimal routes for its existing and new fleet. “The Indian travel market is back, and it’s coming back strong,” said Nipun Aggarwal, Chief Commercial & Transformation Officer, Air India. “So, we’re delighted to have re-established, and enhanced, our relationship with Sabre at this transformative time for Air India, and the wider Indian travel marketplace. This long-term global distribution partnership will support our ambitious growth plans while paving the ground for our transition towards a more dynamic, merchandising-focused model, designed to unlock the value of Air India’s products and services.” “As well as coming together once more under a new GDS agreement, we’re excited to be working hand-in-hand with Sabre’s incredibly knowledgeable consultancy team on the development of a clean-sheet, long-term network plan,” added Mr Aggarwal. “We are confident this will strengthen Air India’s position in our domestic and international routes, and help us to become more competitive on the global aviation stage. We are delighted to further strengthen our relationship with Sabre, and look forward to closer collaboration in the coming years.” Now under the ownership of the Tata Group, Air India, as part of its five-year transformation plan, titled Vihaan.AI because it means ‘the dawn of a new era’ in Sanskrit, is substantially expanding its fleet and network, revamping …

Representatives from more than 80 of the world’s leading travel technology companies are preparing to exhibit at Arabian Travel Market (ATM) 2023, which will take place at Dubai World Trade Centre (DWTC) from Monday 1 to Thursday 4 May. Over 2,000m2 of exhibition space will be dedicated to industry technology during the 30th edition of ATM, representing a 54.7% increase in sector participation compared to last year’s show. ATM 2023’s Travel Tech space will also be supplemented by a brand-new Sustainability Hub, which will shine a spotlight on the latest environmentally responsible travel trends and innovations. The ATM Travel Tech Stage sponsored by Sabre, will host a selection of in-depth panel discussions that will explore how modern innovations such as artificial intelligence, big data and Web3 are enabling seamless operations, professional development, payments, accessibility, sustainable travel and enhanced customer experiences. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “My colleagues and I are delighted to see such strong representation from travel technology professionals at this year’s show. Encouraging innovation is especially pertinent to ATM 2023 as it is a crucial component of our theme, ‘Working Towards Net Zero’. It is essential for our industry to support and invest in the most promising technologies today in order to build a better and more sustainable travel sector for future generations.” Sponsored by Sabre, the ATM Travel Tech Stage will host a series of innovation-centric discussions and events throughout the show. The first session, ‘Technology: The Enabler of Sustainable Travel’, will see industry experts discuss how online tools are making it easier for consumers to mitigate their environmental impact when purchasing and planning trips. Moderated by Shashank Nigam, Founder and CEO of …

According to new independent research commissioned by Travelport, consumers want the travel industry to get modern. The study, entitled “What Consumers Want,” revealed multiple gaps that explain the lacking trust customers have in travel retailers, namely the lack of simplified and intuitive experiences, easy support and transparency. For the travel industry, this insight offers valuable considerations and opportunities to generate more sales and customer loyalty. “The travel industry is poised to build on the goodwill it earned during the pandemic by getting modern and giving consumers the simple, easy and supportive experience they expect,” said Jen Catto, Chief Marketing Officer at Travelport. “According to new research commissioned by Travelport, customers prefer shopping in every other retailing sector over travel. Now that the industry is recovering, there is an enormous opportunity for travel brands to reinvest in their customer experiences, earning them customer loyalty while increasing their revenue simultaneously. It’s a win-win.” Supporting the belief that ‘time is money,’ Travelport’s study confirmed consumers spend more time online searching rather than buying — consulting reviews, seeking recommendations, and looking into other factors of what an offer includes. The study revealed that the majority (69%) of consumers research a purchase online daily or weekly, with very few (only 2%) stating that they never research a purchase online. Travelport also found that nearly all consumers (93%) believe that the best modern retailers make it easy for them to find exactly what they want. With various options available for every aspect of a trip, this is particularly crucial for travel retailers. Full transparency is what most consumers (90%) desire most, meaning modern retailers must share full product information upfront in order to help consumers save …

Wego has emerged as the #1 travel app for flight search and booking in the MENA (Middle East and North Africa) region with a year-over-year (YOY) growth of over 157.7% and 143,002 downloads in February 2023, according to data from data.ai. This data was gathered by analyzing the download rates of 1,062 travel apps that offer flight and hotel search capabilities. Wego has also earned the distinction of being the most downloaded travel app for flight-focused brands in the MENA region, and secondly, it is the most downloaded travel app under Meta and OTA categories in Kuwait since September 2022. With holidays such as Eid Fitr approaching soon, the app’s popularity is expected to rise steadily. Wego is an award-winning travel app and one of the largest online travel marketplaces in the MENA & Asia Pacific. With its extensive network of airline and hotel partners, Wego offers travelers a comprehensive range of travel options, allowing them to find the best deals and make informed decisions about their travel plans. Whether traveling for adventure, work, family, or other reasons, users can rely on Wego to provide them with a seamless booking experience. Wego’s success can be attributed to its user-friendly interface, which allows users to browse and compare flight and hotel room options from multiple airlines and hotels in one place. Moreover, throughout the year 2022, Wego has introduced a string of new updates and features for its users, like easier payment gateways with its collaboration with Tabby and Apple Pay. This, coupled with the app’s competitive pricing, has helped Wego secure its position as the top travel app for flight search and booking in the MENA region.

Within the framework of Kuwait Airways’ continuous endeavours to provide the best services and solutions to its valued customers, the company announced the launching of the Electronic Boarding Passes, as a new service enabling customers to check-in and complete their travel procedures on Kuwait Airways’ website or the electronic application for more than 22 selected stations, for those arriving to Kuwait. Speaking on the launch of this new service, the Chairman of Kuwait Airways, Captain Ali Al-Dukhan stated, “Kuwait Airways is committed to its tireless efforts to introduce the latest services that will enable passengers to save time and facilitate the completion of their travel procedures. The launch of the Electronic Boarding Pass is part of the Blue Bird’s efforts to implement its strategic objectives towards digital transformation, which is in line with the best standards and solutions in the aviation sector, and to provide distinguished services for passengers travelling on the National Carrier of the State of Kuwait. This is in addition to the recent launch of various other new services during the National Holidays, such as the Home Check-in Service and the Limousine Service for Royal and First Class passengers”. Al-Dukhan added, “Customers can check-in through the Kuwait Airways website or the electronic application, select their preferred seat, complete their reservation procedures, and then obtain the barcode for their flight. Passengers without any luggage can proceed directly to the passport control, show the barcode and head to the boarding gate, without the requirements of proceeding to the check-in counter to check their baggage allowance.” Al-Dukhan continued by saying, “As for passengers carrying baggage, they can complete their travel procedures either through the self-baggage weighing device according to its …

Sabre Corporation and Al Manal Travel, Tours and Cargo, Salalah, the Sultanate of Oman, have announced an exclusive multiyear technology agreement to help the agency advance its operations and provide travellers with personalized travel experiences. Al Manal Travel has been working with Sabre for more than two decades, delivering comprehensive travel solutions and offerings – including travel packages, cruises and adventurous holidays. Al Manal Travel will be exclusively using Sabre Red 360 to deliver highly personalised offers for its customers, by deploying intelligent and consultative services and features. Furthermore, it will benefit from Sabre’s Automated Exchanges and refunds to drive operational efficiency. “For more than 20 years, Sabre has been the trusted and innovative technology partner that helped us deliver comprehensive travel services and customized products in the Omani market,” said Ahmad Mustafa, General Manager, Al Manal Travel, Tours and Cargo. “We choose Sabre for its expertise, dedicated team, and innovative technology, which will help us to keep our business agile and advance the services that we offer our travellers.” Al Manal Travel will continue to have access to Sabre’s marketplace of more than 400 airlines, 750,000 hotel properties, and hundreds of tour operators, rail, car and cruise providers, to sell customized travel packages from suppliers around the world. “We are thrilled to extend our longstanding relationship with Al Manal Travel as its preferred GDS partner,” said John Matthew, Oman Country Manager, Sabre Travel Network Middle East. “We are constantly evolving our technology, enabling us to offer agencies faster innovation and more flexible solutions infused with data-driven insights. This helps agencies to differentiate their offerings and create compelling travel shopping experiences.”

Sabre Corporation and American Airlines announced the availability of American’s NDC offers through Sabre’s global distribution system (GDS). Starting on April 3, Sabre-connected travel buyers, agencies and developer partners will be able to shop, book, and service American’s NDC content, including paid seats, through Sabre’s Offer and Order APIs, the agency point-of-sale tool, Sabre Red 360, and the online booking tool, GetThere. “We are committed to providing our customers with a modern, seamless retailing experience across all channels,” said Thomas Rajan, vice president, global sales at American Airlines. “Through Sabre’s network of travel retailers, we’ll be able to provide our enhanced, rich NDC content to travelers worldwide. This will open new business opportunities to American as well as our travel retail partners, and deliver a better, more tailored experience to the customers we all serve.” Travel buyers connected to the Sabre GDS will be able to choose enhanced offers from American such as the Main Select and Flagship Business Plus fares, ancillary products and the lowest fares available in these channels. They will also have access to more descriptive information on American’s flight offers as well as seat selection enabled in the booking path. “We are excited to reach this milestone with American Airlines and look forward to our ongoing collaboration to provide travel buyers with the offers and services their travelers want,” said Kathy Morgan, Vice President, NDC and Airline Supply, Sabre Travel Solutions. “While it is still early days for NDC bookings, making this rich NDC content from the world’s largest airline available in Sabre channels is an important step towards the maturing and scaling of NDC distribution.”

Travelport announced a $200 million investment from the company’s owners, Siris Capital Group and Elliott Management. Following a strong first quarter performance, including best-in-class tech achievements and the acquisition of Deem, the new injection of capital will allow the company to continue executing against its aggressive growth strategy. “The $200 million investment from our owners, Siris Capital Group and Elliott Management, reflect their confidence in Travelport and the continued recovery of the travel industry,” said Greg Webb, CEO of Travelport. “The main advantage of private equity ownership is agility, which is crucial in a rapidly changing environment. This investment will allow Travelport to further advance its tech innovations, while fueling the company’s momentum.” This month alone, Travelport: Announced the game-changing acquisition of Deem, a leading corporate travel management platform, in order to fulfill a growing need for a tight, fully-integrated tool that provides access to all multi-source content, including NDC. Launched Smartpoint Cloud, delivering a more intuitive and efficient way for travel agents to sell and service travel, all while increasing sales of higher-value services for suppliers. Became the first GDS to offer a complete solution for American Airlines’ NDC content. The company’s next-generation platform, Travelport+, has had NDC content from American Airlines live for nearly a year now; and as of mid-March, the content is live across the entire Travelport portfolio. The $200 million investment, along with a recent refinancing that received the support of 100% of Travelport’s First Lien Lenders and materially lowered the company’s cash interest expense, provides Travelport with significant liquidity while demonstrating investors’ strong belief in the company’s bright future.

Wego brings you the best travel tips to plan your family holidays. Travelling is undoubtedly one of the most enjoyable experiences one can have, allowing us to explore new places, cultures, and cuisines. However, planning a trip can be a daunting and exhausting task, especially when it comes to family vacations. These responsibilities easily double when you are traveling as a family. From selecting the perfect destination to comfortable accommodations and activities for everyone; it is not an easy task, but with Wego, planning family trips feels less stressful. Users can search for the top family-friendly destinations under the “Trip Ideas” section of Wego. The travel advisory feature that Wego provides also allows travelers to get all the necessary information on the places they wanted to visit, including COVID requirements and weather conditions. In addition, the platform offers the best flights based on families’ budget and schedule, allowing them to compare the airfares, dates and availability of flights from the UAE, and assess a range of family-friendly airlines listed on Wego. One of the top airlines that offer many services for families is Emirates airlines. It provides complimentary prams and family check-in desks at Dubai International Airport, along with dedicated ground staff and cabin crew trained to assist families. Etihad also offers perks for those traveling with children. This includes the Little VIP campaign, which provides families with dedicated check-in desks and priority boarding, along with complimentary bassinet seats and an additional baggage allowance that includes a 10 kg checked bag and a 5 kg cabin bag. Be it Qatar Airways, Lufthansa, Gulf Air, Saudia, Qantas and other family-friendly air carriers, Wego helps easily book the right type of trip …

Travelport and Saudia Airlines announced that they have signed a new multi-year distribution agreement. Arved von zur Muehlen, Chief Commercial Officer at Saudia Airlines, commented, “We are pleased with the recent multi-year extension of our distribution agreement with Travelport. The company’s new  Travelport+ retailing platform will be a valuable asset in helping us expand our reach among the travel agency community while Saudi Arabia continues to develop as a top destination for tourism. Travel distribution is under rapid transformation and we are working to widen our network and product offerings. Travelport is an established partner to support Saudia’s growth and product differentiation and personalization strategy.” As part of the agreement, Travelport will continue to provide travel agencies around the world real-time access to Saudia Airlines’ wide selection of travel content, products and services. Travelport will also continue to collaborate closely with Saudia Airlines to execute Travelport Rich Content and Branding initiatives, streamlining service procedures, and delivering a world-class, modern travel retail experience. David Gomes, Head of Commercial, Air Partners EMEA at Travelport, said, “We are delighted to extend our decades-long partnership with Saudia Airlines. This deal is a testament to the strong relationship between Saudia Airlines and Travelport. With our Travelport+ platform, we are committed to work closely with partners like Saudia Airlines to deliver a superior, modern travel retailing experience with a wider range of choice and richer content for our customers.”