Category Archives: Technology

Amadeus entered strategic partnership with Bahwan Travel Agencies LLC to enrich Bahwan Travel Agencies’ product portfolio and elevate customer experience in Oman market. The partnership will see Bahwan Travel Agencies LLC integrating cutting-edge solutions from Amadeus, including Amadeus Web Services, Selling Platform and Productivity Suite. These state-of-the-art tools enhance operational efficiency, streamline booking process, and empower travel agencies to provide more personalized and seamless services to customers. Key solutions Bahwan Travel Agencies LLC will implement is Amadeus All Fares for shopping and Amadeus Robotics for fare optimization. These will enable agency to offer travelers comprehensive and optimized fares suited to needs of traveler, ultimately enhancing their overall journey planning experience. The partnership also delivers Amadeus Ticket Changer for faster, automated ticket re-issue and refund capabilities, Quality Control Smart Scripts, and other tools to ensure smoother and hassle-free operations. Biju Antony, General Manager of Bahwan Travel Agencies LLC, said: “At Bahwan Travel Agencies LLC, our commitment is to provide exceptional travel experiences for customers. Partnering with Amadeus aligns perfectly with our vision, as the their solutions are renowned  for innovation and reliability. We believe this collaboration will help us take our customer service to new heights and deliver seamless and personalized travel experiences.” Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, expressed his excitement about partnership, stating, ” As an industry, we only progress by working together. That’s why we are thrilled to collaborate with Bahwan Travel Agencies LLC in bringing latest Amadeus travel technology to take travel experience to next level. Our solutions are designed to drive efficiency and elevate customer service, and we are confident that Bahwan Travel Agencies LLC will greatly benefit from implementing these state-of-the-art tools, reinforced …

Christopherson Business Travel and Travelport jointly announced an industry first: being the first travel management company (TMC) to successfully issue a ticket on the revolutionary Deem platform since its integration with Travelport+. The move signals a significant advancement in corporate travel management and marks the dawn of a new era in modern retailing. The integration of Deem with Travelport+ demonstrates Christopherson’s commitment to providing its customers with the most efficient and advanced travel booking options. New distribution capability (NDC) technology allows for more personalization, flexibility, and transparency in booking and servicing travel, ultimately enhancing the customer experience. As longtime partners of Travelport, Christopherson was one of the first North American TMCs to upgrade to Travelport+, enabling the agency to deliver the modern retailing experience their customers expect. Travelport+ simplifies access to multi-source content and generates value for agents and travelers, with advanced retailing capabilities, sophisticated cloud-based point of sale solutions, and tools that make operations easier. “Adopting Deem with Travelport+ is a game-changer for our clients,” said Mike Cameron, CEO of Christopherson Business Travel. “This successful implementation not only positions us at the industry’s forefront, but it ensures our customers benefit from a consumer-like booking tool with multi-source content, including NDC, displayed in a modern storefront, all powered by Travelport+.”

It was announced that travellers to Dubai could pass through check-in, immigration and boarding using a single biometric access with their facial print at Terminal 3 of  the Dubai International Airport from November. The announcement was made by Major General Obaid Muhair bin Suroor, Deputy Director General, General Directorate of Residency and Foreigners Affairs in Dubai at the “International conference on policymaking : The future of ports in Dubai. He further stated that the single biometric system will come into effect at Terminal 3 in November in partnership with Emirates Airline. This will be the first time in the region where paperless airport access system will be used in the region.

Travelport announced the launch of more transparent, enhanced carbon dioxide (CO2) emission estimates for flights on Travelport+ calculated using the publicly accessible Travel Impact Model (TIM), which has been developed by Google in partnership with the Travalyst coalition. This new feature is the first of Travelport’s wider product offering that is focused on helping agents, travel managers and travelers easily make more eco-conscious choices when planning and booking their trips. “Agents, corporate and leisure travelers want to feel more confident in making better travel decisions that put environmental impact as a top priority,” said Tom Kershaw, Chief Product and Technology Officer at Travelport. “Agents and travelers are seeing different carbon emissions scores and rankings for the exact same flight options when searching them in different channels. As an industry, adopting a free, publicly accessible data framework will allow us all to be more transparent and consistent in the way travel options are displayed and scored based on factors like carbon emissions, environmental certifications, or waste initiatives. We’re committed to standardizing the information on the environmental impact of transportation and accommodation options and displaying it in a way that makes it easy for agents and customers to incorporate that information in their decisions.” Travel retailers using Travelport can easily compare CO2 estimates generated by the TIM per flight, per passenger, across carriers, at the point of sale based on factors such as the type of aircraft, seat configuration, distance of the flight, load factors and more. These enhanced TIM carbon emission estimates for air segments can be accessed via Smartpoint, Trip Quote and the Travelport API Suite in the Flight Service Information Display and In-Flight Search Response views. The TIM was …

In a move that redefines luxury hospitality, Address Hotels and Resorts has launched ‘Nuha’, a pioneering virtual hospitality concierge. This cutting-edge AI system, conceptualized and developed in-house, made its grand debut at the iconic Address Downtown Hotel in Dubai, the week commencing 4th September 2023. This visionary step makes Address Hotels and Resorts the UAE’s first luxury Hospitality Group to leverage AI specifically crafted for the hospitality domain. ‘Nuha’, or “نُهى” in Arabic, translates to guidance and self-restraint, capturing its essence of offering knowledgeable assistance to guests while upholding unparalleled service excellence. Where many virtual assistants lack the nuance of human interaction, Nuha, powered by ChatGPT technology, offers guests a conversation that’s natural, intuitive, and deeply personal. This ensures guests are not just assisted, but genuinely understood and valued. Mark Kirby, Head of Hospitality, Emaar Hospitality Group, commented, “At Address Hotels, we merge technology with the heart. ChatGPT’s conversational capability combined with human warmth makes our guests feel truly seen and heard. This meld of technology and personal touch places Address Downtown Hotel at the forefront of hospitality innovation.” Nuha’s comprehensive services include: Hotel Inside-Out: Beyond a mere directory, Nuha offers an in-depth tour of Address Downtown Hotel, highlighting everything from luxurious rooms to gourmet dining and tranquil spa sanctuaries. Emaar’s Expanse: Nuha isn’t limited to a single location. It’s the passport to Emaar’s vast and opulent collection, giving a panoramic view of their splendid offerings. Dubai Unveiled: Whether it’s iconic marvels or Dubai’s best-kept secrets, Nuha is the aficionado, guiding guests on an unmatched journey through the city. Stay Current, Stay Connected: With Nuha, guests have their fingers on the pulse of Dubai, from vibrant events to cultural celebrations …

SITA and the Government of Aruba showcased the successful implementation of verifiable digital credential technology, eliminating the need for passengers to show their physical passport when arriving on the island. Speaking together in a keynote discussion at the ICAO TRIP conference taking place in Montreal this week, Jeremy Springall, SVP of SITA AT BORDERS, and Andrew Hoo, Director of Immigration for the Government of Aruba, highlighted that the development of Digital Travel Credentials enables passengers to securely create a digital version of their physical passport on their mobile device in line with the International Civil Aviation Organization (ICAO) standards. Following a series of trials using a digital identity or Digital Travel Credentials (DTC) developed by SITA and partner Indicio, the Government of Aruba hopes to permanently roll out digital identity to verify visitors arriving on the island, making it one of the first countries globally to do so. In March, the parties showed that passengers arriving at Queen Beatrix International Airport could apply for their travel authorization using a simplified process that eliminates the need to manually enter information from paper travel documents. Using a Digital Travel Credential, passengers can consent to share any of their relevant data directly from their digital wallet on their mobile device to multiple entities across journeys, from the government at the port of entry to other touchpoints such as hotels or car rental. Hoo highlighted that the Government of Aruba is committed to realizing its vision for a seamless traveler experience by supporting the next stage of development with further expansion and adoption in the upcoming months. Hoo said: “As an island where tourism is fundamental to our economy, we want to make the …

Amadeus’ Demand360® subscribers using the BEONx Revenue Management System (RMS) can now gain access to the in-depth, forward-looking market insights provided by Amadeus’ business intelligence solution in their RMS. Fluctuating demand and economic conditions brought on by the pandemic have highlighted the importance of revenue management systems and business intelligence within the hospitality industry. Having access to both historical and forward-looking data has become critical in enabling hoteliers to develop smarter, more informed business strategies. Going beyond the existing integration with iHotelier®, Amadeus, a global provider of hospitality technology solutions, and BEONx, a leading hospitality revenue management service provider, announce an extension of their partnership to bring comprehensive business intelligence to BEONx customers that subscribe to Demand360®. The integration will allow hoteliers using BEONx to gain access to Amadeus’ Demand360® business intelligence insights within their RMS. This will significantly improve a hotelier’s ability to understand market demand, historical and forward-looking business performance, and track results against their competitive set to best optimize revenue. BEONx hotels will also able to join Amadeus’ Demand360 network, strengthening the data available in that solution. “Expanding our partnership with Amadeus will better serve the interests of common clients,” said Rubén Sánchez, CEO and Founder at BEONx. “The two-way data exchange will enhance the revenue insights and competitiveness of hotels connected to BEONx and Amadeus by giving them improved visibility into market trends. It will also improve the BEONx algorithms that provide forecasting and inventory control systems capabilities to their participating hotels.” “With fiercer competition and leaner teams, revenue managers are often managing multiple properties now, rather than a single hotel,” said Michael Yeomans, Senior Vice President, Business Intelligence & Data Solutions, Hospitality, Amadeus. “This kind …

Expo City Dubai is pioneering advancements in new technologies and elevating its position as an Artificial Intelligence (AI) innovation hub with the launch of the region’s first Artificial Intelligence Film Festival (AIFF), which will explore the potential of AI technology to enhance creative storytelling and advance the filmmaking landscape. The hybrid AIFF, hosted by Expo City Dubai with a dedicated website to enable virtual visitors to explore the festival remotely, will be the region’s premier event to celebrate and propel the convergence of cinema and AI, underlining the symbiotic relationship between human creativity and technology. It establishes Expo City Dubai as the epicentre of AI innovation, a future-focused community and a global platform for collaboration on big ideas. AIFF will span almost six months of dynamic experiences, including a global competition, innovative film screenings, engaging panel discussions featuring renowned AI experts and filmmakers, and hands-on workshops offering insights into AI integration in film production – all showcasing how AI can be used to enhance the filmmaking process. The competition opens today, with professional and amateur film creators from around the world invited to submit a short film that includes AI-generated content. The winning entries will be showcased at an awards ceremony on 29 February 2024. Marjan Faraidooni, Chief of Education and Culture, Expo City Dubai, said: “As a driver of innovation and a hub for AI exploration and development, Expo City Dubai is proud to unveil the Artificial Intelligence Film Festival – a demonstration of our ongoing commitment to put humanity at the centre of technological innovation. “The first in a long line of initiatives, AIFF will explore the relationship between creativity and technology, between human ingenuity and artificial intelligence. …

RezLive.com announced the launch of its new and enhanced version, designed to provide travel agents with a more refreshing and convenient platform for their business needs. The upgraded features and user-friendly interface aim to streamline the booking process, empower travel agents, and elevate the overall booking experience. RezLive.com has always been committed to delivering exceptional travel solutions, and the new version is a testament to the company’s dedication to continuous improvement. The latest upgrades leverage cutting-edge technology to revolutionize the travel industry’s B2B segment, ensuring travel agents have access to the most advanced tools and a seamless user experience. One of the key enhancements of the new B2B version is its refreshing and intuitive interface. The platform has undergone a complete redesign, featuring a modern and sleek look that captivates users from the moment they log in. The clean and user-friendly layout allows travel agents to navigate effortlessly and access a comprehensive range of travel services and products. Furthermore, RezLive.com’s new version offers a highly convenient booking process that saves time and simplifies operations for travel agents. With the introduction of a simplified search and booking system, agents can quickly find the best deals tailored to their clients’ needs. The upgraded interface is optimized for speed and responsiveness, ensuring efficient browsing and enabling agents to complete bookings with ease. “We are excited to launch the new version of RezLive.com, which signifies a major milestone for our company,” said Jaal Shah, Group Managing Director at RezLive.com. “Our goal is to empower travel agents with a refreshing and convenient platform that enables them to provide seamless travel experiences for their clients. With the new version, we are confident that travel agents will …

TBO.COM announced a strategic partnership with WebEngage for a comprehensive digital transformation. TBO will harness WebEngage’s cutting-edge automation and AI-ML tools, journey designers, and personalization engines to empower travel agents to serve their customers effectively. TBO is known for its pathbreaking “B2A” strategy in the tourism industry. Acronym for “Business to Agents”, the first-of-its-kind strategy in the region is aimed at empowering agents to maximize earnings by meaningfully catering to travellers seeking customized, hassle-free, and convenience-oriented tourism services. Such innovative B2B strategies, coupled with round-the-clock agent support and acceptance of over 55 currencies, have enabled TBO to expand its purview to over a million hotels and 120 countries globally. “Travel distribution platforms such as ours are ripe for technological adoption aimed at higher conversions and insights-led engagement. A marketing-automation innovator of WebEngage’s calibre as a solutions provider complements the scale of our operations and aspirations. The partnership will enable us to deliver personalized services to our agents and partners and, through them, a multitude of travellers across the globe,” expressed Gaurav Bhatnagar, Co-Founder & Managing Director, TBO.COM Reiterating the need for marketing automation in tourism distribution, Avlesh Singh, Co-Founder & CEO, WebEngage, said that business-facing companies must engage like they are directly dealing with customers. “The next phase of B2B growth will hinge on superior customer experiences. Therefore, in tourism distribution, a unified view of agents, dynamic segmentation, and the ability to automate and orchestrate cross-channel communications at scale will constitute a competitive edge. Our partnership with TBO is built on that objective.” WebEngage’s full-stack Retention Operating System has delivered measurable results for companies across sectors. As a testament to its success, WebEngage has built a portfolio of over 800 …