Category Archives: Technology

Riyadh Air has signed a three-year strategic agreement with Accenture to help deliver its technology foundation and capabilities as part of its vision to be the world’s first digitally native airline. The initiative will enable Riyadh Air to operate in a new era of aviation with digital services at its core, using cutting-edge technologies such as cloud data and AI to help deliver a seamless travel experience for its guests and employees. The core enterprise system will enable the company to scale as it aims to offer over 100 destinations by 2030. Accenture will help set up Riyadh Air’s cloud-only infrastructure, cybersecurity capabilities, managed services and operations as the airline gears up for its launch. Adam Boukadida, chief financial officer of Riyadh Air, said, “As a digitally native airline, Riyadh Air will be at the forefront of innovation and technology, allowing us to deliver world-class service to our guests. There is a considerable amount of unseen work taking place behind the scenes enabling both our operations and user experience, with Accenture, as our strategic technology partner, helping us to deliver, secure and operate foundational capabilities.” Emily Weiss, senior managing director at Accenture and head of its Travel practice globally, said, “The launch of Riyadh Air is a landmark moment for the aviation industry as a whole; a brand-new airline that’s designed from the ground up, harnessing the latest technologies to create hyper-connected experiences that meet the demands of today’s, and tomorrow’s travelers. Drawing on our deep industry and digital expertise, we are proud to be collaborating with Riyadh Air to help shape the future of travel.” Boukadida added, “Accenture is pivotal in enabling Riyadh Air’s cloud-first strategy, and our unique …

Swiss-AS officially announced the signing of a strategic agreement with the emerging Saudi Arabian airline Riyadh Air, for the implementation of our Aviation Maintenance and Engineering software solution AMOS. As a national carrier, Riyadh Air will play a significant role in promoting Saudi Arabia’s economic and cultural interests globally, aiding in the development of Riyadh as a major destination in the Middle East. The signing ceremony took place in Dubai, with representatives from both Riyadh Air and Swiss-AS present to celebrate the occasion after their extraordinary debut at Dubai Airshow 2023 and the unveiling of several commercial agreements with leading companies such as IBM, Lucid Motors, Lufthansa Systems, and Saudia. The newly signed partnership will involve aligning AMOS’s capabilities with Riyadh Air’s strategic goals, such as enhancing customer satisfaction, improving operational reliability, and driving innovation in maintenance operations. AMOS as a best-in-class solution The selection of AMOS follows a rigorous and meticulous evaluation, which positioned AMOS as the comprehensive software solution that will seamlessly integrate with Riyadh Air’s evolving ecosystem IT systems landscape. The airline is currently in the process of selecting and defining the solutions essentials for its commercial operations planned for 2025. A critical aspect of this partnership relies on AMOS’s ability to integrate Riyadh Air’s evolving fleet, accommodate new aircraft types and drive the carrier’s sustainability mission for engineering. AMOS is planned to closely integrate with the carriers’ digital initiatives to reach its sustainability goals. This collaboration marks a significant milestone in Riyadh Air’s commitment to optimise its maintenance operations from the very start, with the goal of achieving the highest overall efficiency through AMOS. AMOS will be covering all aspects of the maintenance, engineering, and logistics …

Virgin Atlantic and Travelport announced a renewed agreement. The deal includes distribution of all Virgin Atlantic content, including, subject to implementation, future distribution of NDC through the Travelport+ platform. This renewed agreement strengthens the ongoing travel retailing relationship between Travelport and Virgin Atlantic, ensuring that Travelport-connected agencies have continued access to Virgin’s most robust, enriched content in the Travelport+ platform. Additionally, Virgin Atlantic is using Travelport’s complete branding solution to enhance the way products and ancillaries are displayed on agents’ screens with rich graphics and detailed descriptions, so that agents can seamlessly shop, compare and personalize options for travelers. “Our renewed agreement with Travelport, along with Virgin Atlantic’s future delivery of NDC content, illustrates our commitment to drive value and deliver modern retailing experiences for the agency community and our travelers,” said Juha Jarvinen, Chief Commercial Officer at Virgin Atlantic. “Travelport+ offers retailing and merchandizing capabilities that ensures travel retailers can provide our customers with more choices and the best options from Virgin Atlantic.” “With this new deal, we will support Virgin’s modern retailing strategy with NDC collaboration and Travelport+ capabilities that make it easy for agents to search, sell and service the best offers,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “Our long-standing partnership with Virgin Atlantic will bring more value to the industry as we focus on delivering the seamless experiences agents need to provide travelers with personalized offers and the superior service that they expect.”

Travelport Worldwide Limited announced that a group of its existing equity holders and lenders have agreed to invest $570 million of new equity financing into the Company. The new financing will give Travelport a robust capital structure, enable further investment into Travelport’s technology platforms and pave the way for other innovations to deliver new and exceptional ways for the travel industry to serve customers. The new investment in Travelport is being made pursuant to an agreement that will significantly deleverage and strengthen the Company’s balance sheet (the “Transaction”). Following completion of the Transaction, Travelport will have a new ownership structure composed of Travelport’s existing equity and credit investors, including Elliott Investment Management, Davidson Kempner Capital Management, Canyon Partners, Siris Capital and other leading institutional investors. These investors will remain well positioned to provide strategic counsel and support to the Company’s management. “This investment demonstrates our investors’ support for Travelport and will advance our mission to reinvent a better future for the travel industry,” said Greg Webb, Chief Executive Officer of Travelport. “With this new investment, Travelport will have a strong balance sheet with the least amount of debt amongst its peers, which we believe will put the Company in an even better position for long-term, profitable growth. Most importantly, this Transaction will further strengthen our operating business and accelerate our investments in Travelport+ and other initiatives that make us the most innovative and agile partner to all our customers. We thank our investors for their significant vote of confidence in Travelport.” In the last year, Travelport has undertaken several successful strategic investments and initiatives to enhance the technology, products and services it provides to customers. These include the acquisition of …

Sabre Corporation announced a multi-year renewal agreement with lastminute.com N.V. Under the long-term technology agreement, lastminute.com expects to drive a better customer experience with Sabre’s advanced shopping and virtual payments solutions. Using Sabre’s rich GDS content and Bargain Finder Max shopping API, lastminute.com will be able to build and display compelling itineraries for travelers in seconds. This will help enable the OTA to customize booking experiences by tailoring search results for the most relevant fares, based on itinerary preferences. “Sabre is foundational to lastminute.com’s technology strategy, and the support of our shopping and payment capabilities are areas that are keys in our partnership,” said Luca Concone, CEO, lastminute.com. “We are in a strategic partnership that drives technology innovation to help travel companies increase customer loyalty and drive revenue, and in turn are creating a turn-key travel planning and booking experience for the end user.” As a B2B payments provider to lastminute.com, Sabre Virtual Payments technology offers increased flexibility and control, enhanced fraud protection and security, accurate reconciliation, and better payment automation and efficiency.   “Lastminute.com has the ability to provide a seamless customer experience from shopping, booking and payment and that translates into the ability to gain more share of wallet for the online travel agency,” said Roshan Mendis, Chief Commercial Officer for Sabre Travel Solutions.  “We help drive conversion with customer-centric technology and cloud-native microservices enabling more agility and shopping products to turbocharge the retailing experience.”   Through the Sabre GDS, lastminute.com will have access to more than 400 airlines, 1.6 million lodging options, and hundreds of tour operators, rail, and car rental providers to sell customized travel packages from suppliers around the world.

BEONx announced that it has become the first Revenue Management System (RMS) to incorporate a dedicated module for tour operation. The BEONx Tour Operation Module innovatively enables resort accommodations to optimize tour operation distribution. Vacation hotels play a vital role in the travel industry and rely primarily on tour operators to drive bookings. However, effectively managing is difficult due to the diverse budgetary and strategic requirements of each tour operator contract requirement and other segments pricing strategies. For this reason, hoteliers struggle with the lack of a comprehensive revenue management tool, resulting in the loss of inventory control, the possibility of human error from manual processes, significant time consumption due to manual reports, and profit erosion as a result of a limited focus on Total Revenue and reliance on legacy systems. These obstacles hinder the industry’s effectiveness and profitability. Cayetana Fernández, VP of Product at BEONx, said: “We are thrilled to introduce the BEONx Tour Operation Module, a revolutionary solution designed to resolve the unique challenges vacation hotels face in optimizing due to their heavy reliance on tour operators. Resorts face challenges in optimising distribution and outperforming tour operation competitors. With our new BEONx Tour Operation Module, hotels will effectively manage its inventory by leveraging advanced systems and AI algorithms, empowering resorts to attract direct reservations, increasing efficiency, and achieving long-term profitability in the dynamic hospitality industry.” BEONx’s TourOperation Module is poised to revolutionise the way vacation hotels manage their tour operations. This innovative solution addresses the intricate challenges faced by vacation hotels in managing tour operators (TOs) efficiently and profitably.   Simplicity in complex revenue management: Intuitive tools to optimize room pricing across different outlets and points of sale, …

Riyadh Air and Microsoft signed a Memorandum of Understanding to drive innovation and sustainability across Saudi Arabia’s aviation sector. As part of the agreement, Riyadh Air has selected Microsoft’s trusted Azure cloud platform as its preferred platform for accelerating digital transformation and will leverage the highly secure, scalable, and reliable platform to improve operational efficiency and customer service. The announcement will see both organizations collaborating to leverage the potential of cutting-edge technologies such as Big Data, Artificial Intelligence, copilot experiences, the Metaverse, and Virtual Reality to enhance Riyadh Air’s offerings, services, and operational models. Adam Boukadida, Chief Finance Officer, Riyadh Air, said: “We are thrilled to announce our partnership with Microsoft as we embark on an accelerated digital enablement journey to fuel the growth and innovation within the aviation industry. Leveraging the robust Microsoft Azure platform is just the beginning; we are poised to tap into the vast network of Microsoft partnerships and harness the remarkable AI capabilities offered through Microsoft’s comprehensive suite of services & solutions, empowering Riyadh Air to grow & thrive in the ever-evolving digital landscape. By embracing Microsoft’s platform and solution capabilities, we aim to build a unique customer and employee experience and expedite our progress in achieving our sustainability targets.” Riyadh Air and Microsoft will also jointly establish a Centre of Excellence that will provide a structured framework for driving innovation and delivering substantial business benefits for both organizations. The partnership also sees both parties forming a dedicated board that will actively drive efforts in line with the Kingdom’s national sustainability agenda. Turki Badhris, Acting General Manager at Microsoft Arabia, said that the partnership is a perfect demonstration of Riyadh Air’s forward-thinking vision which leverages …

Riyadh Air and IBM announced the signing of a strategic agreement in which IBM Consulting will be the lead systems integrator to support creating, building and orchestrating the technology foundation that can help the digitally native airline to offer exceptional and seamless travel experiences. Together, Riyadh Air and IBM Consulting have already created the airline’s digital and technology strategy. Now, Riyadh Air has selected IBM Consulting to support building the key business and technology capabilities that underpin the strategy. That includes implementing and integrating more than 50 airline industry solutions and core technology capabilities, including security, infrastructure, integration and data platforms, using a hybrid cloud approach. IBM will also orchestrate the work of over 40 partners by providing program and technical governance, project management, quality assurance, change and communications management and training. The collaboration is expected to help position Riyadh Air strategically within the broader ecosystem to offer digital innovations and exceptional experiences for travelers and guests. Riyadh Air aims to create a world class airline with personalized and seamless guest experience powered by AI and state of the art digital technology, taking obsessive care for details that create memorable micro-moments across the traveler journey. It also includes empowering employees with data-driven insights and new ways of working to help Riyadh Air better serve their guests. “Our ambition is to launch our first flight in 2025 and put Riyadh Air at the cutting edge of digital technology and innovation within the aviation industry, adopting the best international sustainability and safety practices to deliver an exceptional travel experience, for our guests locally and internationally,” said Adam Boukadida, Chief Financial Officer, Riyadh Air. “IBM Consulting will be our principal partner driving us …

For the sixth consecutive time Travelport secured its title as Best Travel Technology Provider at the Arabian Travel Awards. Their recent acquisitions and foray into modern retailing has strengthened their presence in varied markets over the past few years. Kathryn Wallington, Head of MEA, UK&IE, Central & Eastern EU speaking at the ceremony shared, “Being recognized as the Best Travel Technology Provider of the Year has fuelled our mission to continue the evolution and deliver more of the solutions that the industry needs to create seamless experiences for agents and travellers. While our mission to simplify and modernize travel is far from over, this award confirms that at Travelport, we are making real progress to empower agents to become true modern retailers of travel.” The sixth edition of the Arabian Travel Awards concluded at Sofitel downtown Dubai graced by HE Datuk Seri Ahmad Fadil bin Shamsuddin, Ambassador of Malaysia to the UAE as Chief Guest presenting the awards to the stars of the travel, tourism and hospitality industry. An exclusive invitation only event gathered all the key leaders from travel, tourism and hospitality across the GCC.

Thynk announced the acquisition of ‘Please ask m’, a pivotal step in fortifying its hospitality cloud solution. This acquisition aligns seamlessly with Thynk’s strategic growth initiatives, aimed at providing hoteliers with an augmented suite of software to elevate sales and operations, deliver superior guest experiences, and harness actionable data-driven insights. Pascal Petit, CEO of Thynk, said: “The integration of Please ask m’s functionalities into Thynk’s hospitality cloud represents a confluence of aligned interests and core competencies. The fusion of these platforms is expected to significantly enhance our value proposition for hoteliers, facilitating increased revenue potential and operational efficiency.” Thynk’s hospitality cloud, recognized for streamlining hotel operations and leveraging data for insightful decision-making, will now be complemented by Please ask m’s robust revenue generation modules. This strategic addition ensures that hoteliers are not only equipped with top-tier operational tools but also with advanced mechanisms to identify and capture new revenue opportunities and improve the customer journey. Mark Struik, Founder of Please ask m, commented: “With Thynk we have a shared vision, one that sees beyond today’s constraints. The addition of our revenue generation modules to Thynk’s cloud ecosystem is like giving hoteliers a key to countless new doors of opportunity.” With this acquisition, stakeholders can anticipate a cohesive platform that addresses the multifaceted needs of the modern hospitality industry. Nils Scheers, COO of Thynk, added: “The integration process has been initiated with a focus on seamless transition and operational continuity. We remain committed to delivering consistent and enhanced value to our clients.” Thynk remains dedicated to its mission of providing unparalleled solutions to the hospitality sector and views this acquisition as a significant milestone in its journey towards industry leadership.