Swissotel Al Murooj announced that it has been awarded the esteemed Green Key certification, recognizing its commitment to environmental sustainability and eco-friendly practices. This internationally recognized eco-label is a testament to the hotel’s dedication to reducing its environmental footprint and promoting sustainable tourism. The Green Key certification is awarded to tourism establishments that adhere to strict environmental standards set by the Foundation for Environmental Education (FEE). These standards encompass a wide range of criteria, including water conservation, waste management, energy efficiency, and staff and guest involvement in sustainable practices. “We are thrilled to receive the Green Key certification, which underscores our ongoing efforts to operate in an environmentally responsible manner,” said Amro Nagah General Manager of Swissotel AL Murooj. “Our team has worked diligently to implement and maintain sustainable practices that benefit both our guests and the environment. This achievement reflects our commitment to sustainability and our role as a responsible member of the global tourism community.” Key initiatives that contributed to Swissotel AL Murooj receiving the Green Key certification include: • Energy Efficiency: Implementation of energy-saving measures such as LED lighting, energy-efficient appliances, and smart thermostats to reduce energy consumption. • Water Conservation: Adoption of water-saving technologies including low-flow faucets and showerheads, as well as initiatives to reuse towels and linens to minimize water usage. • Waste Management: Comprehensive recycling programs, composting of organic waste, and reduction of single-use plastics throughout the property. • Sustainable Sourcing: Use of eco-friendly and locally sourced products, including organic food and beverages in the hotel’s dining facilities. • Guest and Staff Engagement: Educational programs and activities to raise awareness about environmental issues among guests and Heartists, encouraging participation in the hotel’s green initiatives. …

The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has signed a cooperation agreement with Dubai Airports to enhance cooperation between the two sides, provide the best services to passengers and position Dubai Airports as a leader in offering premium services among international airports. The signing ceremony was attended by HE Lieutenant General Mohammed Ahmed Al Marri, Director General of the GDRFA, and Paul Griffiths, Chief Executive Officer of Dubai Airports. HE Lieutenant General Mohammed Ahmed Al Marri said: “The agreement will significantly support GDRFA’s strategy designed to enhance cooperation with key partners and ensure the provision of integrated and effective services to passengers at Dubai Airports.” Al Marri emphasised that GDRFA is committed to offering top-notch services by adopting the latest technologies and best international practices, adding that the partnership with Dubai Airports is a significant step towards achieving the vision of making Dubai Airports among the best in the world by enhancing the travel experience and providing a safe and seamless environment for all travellers. Paul Griffiths, CEO of Dubai Airports, said: “This agreement marks another significant step in our ongoing efforts to solidify Dubai’s position as a world-leading aviation hub. Our partnership with GDRFA is essential for providing a seamless and efficient journey for all travellers at our airports. The agreement allows us to harness cutting-edge technology to streamline processes and further enhance operational efficiency, aligning perfectly with Dubai’s strategic aspirations for its aviation and tourism industries.” The partnership is set to upgrade the process of inquiring about registration at the smart gates via the website by providing a link on the Dubai Airports website, which would enable passengers to check their registration status in the …

Trump International Resort is expected to be constructed in Oman with 140 hotel units, suites, villas, residential apartments, and a golf course. The project will further include international restaurants and places for meetings and conferences. His Highness Sayyid Dhi Yazan bin Haitham Al Said, Minister of Culture, Sports and Youth, sponsored today at the Al Bustan Palace Hotel the launch ceremony of the Trump International Resort, which is being held within the “Aida” project in the Yiti area in the state of Muscat. Yousef Al Shalash, Chairman of the Board of Directors of Dar Al Arkan Real Estate Development Company, explained that the project will provide a high level of hospitality and hotel services in the Sultanate of Oman, noting that the partnership with the Trump Group will add an aesthetic touch through its global expertise. On the other hand, Ziad Al-Shaar, CEO of Dar Global, the developer of the “Aida” project, indicated that the project will be available for investment, as investors can purchase hotel units (villas and hotel apartments), adding that the project will also include international restaurants and places for meetings and conferences. It is noteworthy that the “Aida” project comes within the general plan of the Yiti integrated tourism project in the state of Muscat, and is being held in partnership between the Omran Group and the Saudi company “Dar Al Arkan Real Estate Development.”

The 7th Annual Commercial Strategy Conference ME, organised by Hospitality Sales and Marketing Association International (HSMAI) Middle East will take place on 26 and 27 November 2024, focusing on new revenue strategies in the hospitality industry. The event brings together the region’s hospitality sales, marketing and revenue management professionals for unmatched educational insights, connections, inspiration and awards. Staged at the Conrad Dubai hotel, the Commercial Strategy Conference (CSC) will gather industry peers for two days of exclusive presentations, panel debates, networking opportunities and more, including the ROCKSTAR Awards, which recognise and celebrate standout on-property individuals for their remarkable contribution to the Middle East hospitality sector. The Commercial Strategy Conference, which also takes place annually across the Americas, Europe, and Asia-Pacific, debuted in the Middle East in 2018 as the only conference of its kind in the region. The event addresses the industry’s most pressing issues and hottest topics, with HSMAI’s advisory board – all longstanding, highly experienced industry experts – playing a significant role in the conference content. The event will be preceded by two educational courses – Certified Hospitality Digital Marketer (CHDM) and Certified in Hospitality Business Acumen (CHBA) taking place on 24 and 25 November. Mona Faraj, Managing Director, HSMAI Middle East, said: “Our 2024 Middle East Commercial Strategy Conference will be the biggest and boldest yet, with more attendees, a wider range of discussion points and greater connection opportunities than ever before. Since the inception of the Revenue Optimization Conference (ROC) in the United States 20 years ago, we have grown, evolved and embraced our industry’s ever-changing dynamics, giving hotel executives the insight, experience and education to tackle the most important issues – and seize golden opportunities. …

Travelport announced a new partnership with AJet (formerly AnadoluJet), the low-cost carrier (LCC) brand from Turkish Airlines, that brings more enriched multi-source content to agency customers. As part of the new agreement, Travelport delivered simplified access to AJet’s wide range of content in the Travelport+ platform so that agents can easily shop, compare and book domestic and international fares from AJet. In March 2024, Turkish Airlines re-launched AnadoluJet ticket sales under the new brand AJet, which aims to make the airline experience more modern, comfortable, and accessible for travelers. “Travelport+ will propel our growth in the market as we introduce new routes and cater to more passengers with our fleet of modern eco-friendly aircrafts,” said Kerem Sarp, Chief Executive Officer at AJet. “We value our new partnership because Travelport shares our vision of creating modern experiences for travelers, aligning closely with our priorities as we expand our offerings for agencies and travelers. We currently operate 173 routes, covering 89 destinations across 32 countries with our Istanbul SAW and Ankara ESB airport hubs. Additionally, we are considering increasing our aircraft fleet to 100 by the end of the year.” “Adding LCC content from AJet to Travelport+ provides our agency customers with greater selling opportunities and more choice for travelers flying within Türkiye and to destinations across Europe and Middle East,” said Jason Clarke, Chief Commercial Officer, Travel Partners at Travelport. “Travelport will help AJet reach new markets and more customers with our ability to deliver multi-source content and modern merchandizing tools that agencies need to sell the right offers to the right customers at the right time.” AJet’s LCC content and agent servicing capabilities are now available to Travelport agency customers …

Etihad Airways touched down for the first time in Denpasar, Bali marking the launch of regular services between Abu Dhabi and the paradise island destination. The inaugural flight, EY476, was celebrated at Zayed International Airport before take-off on Tuesday evening. On arrival in Denpasar, the aircraft was met with the traditional water cannon salute and Etihad’s Captains waved the UAE and Indonesian flags from the cockpit to celebrate the launch of the non-stop connection. The new service operates four times a week, using a state-of-the-art Boeing 787-9 Dreamliner featuring Etihad’s renowned Business Studios and Economy Smart seats. With 28 seats in Business and 262 seats in Economy boasting Etihad’s E-Box entertainment system, in-seat power, and in-flight Wi-Fi connectivity, guests can expect a comfortable and enjoyable travel experience, complemented by world-class service and hospitality. “I am honoured to be welcomed to the island today and proud to bring a full flight on our inaugural journey into Bali,” said Arik De, Etihad’s Chief Revenue and Commercial Officer. “We are thrilled to add Bali to the growing list of destinations we serve directly from Abu Dhabi. It becomes our second destination in Indonesia, adding to the capital Jakarta. We look forward to connecting our guests from the Middle East, Europe and across our global network with the Indonesian tropical island.” The island of Bali has something to offer adventure seekers, those looking for a vibrant social scene, as well as those in search of culture, tranquility and wellness. For a stunning holiday, visitors can choose to take advantage of the beautiful beaches and indulge in a surfers’ paradise or head inland to visit the rice terraces and luscious green landscapes of the cultural …

Marriott International announced two openings in Türkiye, including Residence Inn by Marriott Trabzon and Delta Hotels by Marriott Antalya Lara. Located near Trabzon’s Kaşüstü beach and its famous historical city centre of Ortahisar, Residence Inn by Marriott Trabzon provides travellers effortless access to the natural wonders and historical attractions, such as Sümela Monastery and the scenic lake of Uzungöl. The hotel offers 88 spacious suites all featuring modern kitchens, separate living areas, workspaces and smart TVs – perfectly equipped for extended stays. Guests can fuel their day at the Garden Lobby Snack Bar and maintain their fitness routine at the 24/7 state-of-the-art gym. In Southwest Turkey, Delta Hotels by Marriott brings the brand’s ‘Simple Made Perfect’ mantra to the bustling city of Antalya with the opening of Delta Hotels by Marriott Antalya Lara. A beachfront hotel, Delta Hotels by Marriott Antalya Lara showcases a refreshed design accented with dark blue shades and walnut colour, evoking a resort vibe across its 192 intuitively designed guestrooms overlooking the stunning Mediterranean Sea. A foodie’s haven, the hotel boasts three restaurants, four bars and a café, including Horizon Bar, serving up creative cocktails against the breathtaking backdrop of Antalya’s scenery. Other facilities include a fitness centre, Spa, and outdoor and indoor pools.

Dubai Airports has implemented a groundbreaking demand planning and forecasting initiative that is transforming behind-the-scenes supply management operations. This innovative approach has enhanced service levels, streamlined inventory management, and boosted operational efficiency across the organisation, contributing to a superior experience for airport guests. Over the past year, the introduction of a sophisticated Material Requirement Planning (MRP) tool, powered by artificial intelligence and machine learning, helps the inventory team predict future spare parts consumption. With parts on hand, the team can promptly execute engineering work orders, resulting in quicker maintenance responses and fewer disruptions for airport guests. The MRP tool has improved forecast accuracy by 30%, allowing for precise inventory planning and reducing excess stock by 12%. This optimisation enhances capital utilisation and ensures that resources are available when needed. Emmanuel Augustin, VP of Supply Management at Dubai Airports said, “We leveraged AI and real-time data to streamline our inventory management, improve efficiency and enhance the quality of service we provide to our key customers, both our internal business functions and the millions of guests who travel through the airport. As the first airport in the region and the first government entity in Dubai to implement this system, it underscores our commitment to innovation and operational excellence.” Improved forecasting has led to a 24% increase in service levels, enabling faster response times for facility maintenance and enhancing the overall guest experience. The reduction of ageing work orders by 82% ensures that maintenance tasks are addressed promptly, minimising downtime and maintaining high standards of airport operations. The automation of the inventory ordering process has improved efficiency by 400%, seamlessly integrating the creation of purchase requisitions and significantly reducing manual workloads. The advanced data …

Sabre Corporation announced the availability of Etihad Airways’ New Distribution Capability (NDC) content through Sabre’s global travel marketplace. The addition of Etihad Airways expands Sabre’s footprint of Europe, the Middle East and Africa (EMEA) region based NDC airlines and broadens travel agencies’ access to real-time content based on offers and orders. Initially, the launch will be rolled out to agencies in Oman and Bahrain, allowing them to shop, book, and service the airline’s NDC offers, with a broader rollout to follow. By integrating and normalizing NDC offers, Sabre gives travel agencies and corporate buyers an efficient way to shop, compare, book and service Etihad’s NDC offers alongside the airline’s traditional options by using application programming interfaces (APIs), Sabre’s travel agency booking application, Sabre Red 360, and Sabre’s online booking tool, GetThere. The airline’s NDC content may include more personalized and diverse travel options, richer content, dynamic pricing, and more customized travel solutions that cater to an increasing demand for tailored travel experiences. “We are excited about the addition of Etihad Airways’ NDC content to our travel marketplace, which demonstrates our ongoing commitment to providing the content our customers want and the scalable capabilities they need,” said Jean-Vincent Teuler, Vice President, Airline Sales for EMEA region at Sabre. “This initiative highlights our dedication to innovation and to operating a compelling travel marketplace that provides efficient access to multiple sources of content, including NDC.” Sabre is one of only a few companies that provide NDC capabilities to address both distribution and airline IT needs. Recently, the company announced SabreMosaicTM, a new passenger service system (PSS)-agnostic offer and order-based airline retailing platform that will help accelerate carriers’ ability to create and retail dynamic, …

Saudi Arabia announced granting the official Approved Destination Status (ADS) to China effective from July 1, 2024.  The ADS designation marks a significant milestone for group travel to Saudi Arabia. As the Kingdom aims to make China its third largest source market for international arrivals by 2030, Saudi Arabia has proactively prepared to be China-ready. This includes significantly increasing direct flights since 2023, introducing tailored products, and forming strategic partnerships to enhance group and Flexible Independent Travel (FIT) experiences. This follows the Kingdom’s participation in the second China roadshow and ITB China in Shanghai. This move underscores Saudi Arabia’s commitment to becoming a strategic economic partner with China, unlocking new opportunities across the tourism sector and fostering mutual understanding, friendship, and economic development for both nations. Saudi Minister of Tourism Ahmed Al-Khateeb said that the official ADS status demonstrates Saudi Arabia’s readiness for Chinese visitors and the Saudi progress toward making China its third largest tourism market by 2030. “The Saudi Tourism Authority has played a crucial role in visa facilitation, reduced fees, improving air connectivity, and ensuring destination readiness with Mandarin-language information available on www.visitsaudi.cn, Mandarin signage at airports, and Mandarin-speaking tour guides and hotel staff,” he said. Abdulrahman Ahmad Al-Harbi, Saudi ambassador to China, emphasized: “By strengthening bilateral ties with China, the ADS agreement opens doors for economic development across sectors, benefiting both nations.” CEO of Saudi Tourism Authority Fahd Hamidaddin said: “Saudi’s approval as a tourist destination for Chinese visitors reflects our continuous efforts and participation in trade shows and conferences, leading to agreements with Chinese organizations. We strive to provide a seamless, enjoyable, and safe experience for Chinese tourists, including streamlined visa procedures, increased flight capacity, …