The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) signed a Memorandum of Understanding (MoU) with Franco-Dutch airline Group Air France-KLM, forging a strategic partnership that will enhance connectivity between Abu Dhabi and Europe further positioning the emirate as a preferred tourist destination. The signing ceremony, held at the Louvre Abu Dhabi, was attended by HE Saleh Mohamed Al Geziry, Director General of Tourism at DCT Abu Dhabi; Angus Clarke, Chief Commercial Officer of Air France-KLM; Olivier Piette, Senior Vice President – Network of Air France; and Maureen Bannerman, Chief Commercial Officer of Abu Dhabi Airports. The partnership expands Abu Dhabi’s global connectivity through daily flights to Paris, whose flagship carrier Air France is a Skytrax Top 10 airline. Furthermore, the MoU reinforces Abu Dhabi’s goal to attract more than 24 million visitors by the end of 2023 and its commitment to build on its destination awareness. Saleh Mohamed Saleh Al Geziry, the Director General for Tourism at DCT Abu Dhabi said: “This partnership signifies DCT Abu Dhabi’s commitment to promote, protect and progress the tourism sector of Abu Dhabi and elevate the emirate’s status as a global destination. By fostering long-term partnerships with trusted international carriers, we are enabling visitors from around the world to visit and witness our rich heritage and diverse culture. This increased connectivity not only enriches the experience for travellers but also positions Abu Dhabi as an additional access point to the East”. Angus Clarke, Chief Commercial Officer, Air France-KLM, added: “We are proud and privileged to be working with DCT Abu Dhabi on this new venture. Abu Dhabi is emerging as a truly global aviation centre, catering to millions of passengers …

Tourist attractions, Dubai Municipality’s public parks, neighborhood parks, lakes and recreational facilities registered for the first time a record-breaking total of more than 15 million visitors during the first half of 2023. This marks a 50 per cent increase in the same period of 2022, which recorded approximately 10 million visitors. Visitors to parks and facilities in Dubai during the first half of 2023 were distributed as follows: 10 million to lakes and neighborhood parks, and around three million to the five largest parks (over 951,000 visitors at Al Mamzar Beach Park; 701,000 visitors at Mushrif Park; over 658,000 visitors at Creek Park; 430,000 visitors at Zabeel Park, and over 153,000 visitors at Safa Park). Additionally, over 884,000 people visited Dubai Frame; over 710,000 people visited The Quranic Park, approximately 427,000 people visited Dubai Safari Park, and up to 73,000 people visited Children’s City. The increased number of visitors to these facilities and parks can be attributed to their exceptional locations and ease of access via various ways of transportation. Furthermore, the periodically organized events and initiatives totaled more than 200 out of which 151 were by the private sector, 43 societal initiatives, and 19 recreational initiatives by the Municipality. These initiatives aimed to provide new and diverse recreational spaces and choices to cater to all segments of society in Dubai and enhance their well-being, happiness, and quality of life. The services provided by the Municipality are integral aspects of its goal to manage and develop public parks, recreational facilities, and attractive destinations in the Emirate of Dubai. They are one of the most key features that draw visitors to those facilities, which include car parks, free seating, and play …

Sojern and Profitroom announced a new collaboration. In today’s era, where hotels closely monitor their budgets, the collaboration aims to equip hotels worldwide with a powerful combination of advanced booking technology and data-driven marketing solutions. This will enable hoteliers to effortlessly reach travellers searching for a place to stay and drive direct bookings on their website, ultimately leading to increased revenue. “With travellers increasingly relying on multiple digital channels to discover, plan and book their trips, the hospitality industry is undergoing a profound shift,” said Josh Beckwith, Managing Director, Global Strategic Accounts and Partnerships, Sojern. “This collaboration between Sojern and Profitroom is perfectly timed to address the evolving needs of hoteliers of all sizes, helping them navigate the complex landscape of digital marketing and guest acquisition, and ultimately drive measurable results while boosting profitability. In an exciting year for Sojern, we are thrilled to partner with Profitroom to empower hotels with the tools and insights they need to succeed in today’s competitive market.” As a leading provider of hospitality technology solutions, Profitroom boasts one of the highest-converting booking engines on the market, complemented by powerful marketing automation tools, an advanced channel manager, and a website builder. By integrating these offerings with Sojern’s digital marketing capabilities, hoteliers can optimise their online presence, attract high-value guests, and streamline operations. Furthermore, Sojern recently introduced its suite of Guest Experience Solutions through the acquisition of VenueLytics. Sojern’s enhanced Travel Marketing Platform now enables hotels to engage with guests throughout their entire journey. “We are excited to join forces with Sojern and help hoteliers accelerate growth while increasing direct online revenue,” said Samantha Williams, Commercial Director, Profitroom. “By leveraging each other’s strengths, we will equip …

Etihad announced the launch of nine new destinations this year, including Malaga, Mykonos, Lisbon, Kolkata, St Petersburg, Dusseldorf, Copenhagen, Osaka, and Boston. Etihad Airways has unveiled an ambitious network overhaul, positioning the airline for sustainable expansion while improving Abu Dhabi’s links to global markets. The new network is designed to support Abu Dhabi visitor growth and provide travellers with more options by introducing new destinations, ramping up capacity to sought-after international destinations, providing opportunities for travellers to explore and experience diverse cultures, while bringing more visitors directly to Abu Dhabi. Provide more options: Provide passengers with enhanced travel flexibility with multiple and more convenient departure times, ensuring seamless and stress-free journeys. Increase frequencies to key international markets: To support Abu Dhabi’s economic and tourism growth, Etihad is increasing flight frequencies to essential international destinations, fostering improved accessibility and strengthening the emirate’s position as a hub for global travellers. The updated schedules have been timed for departures from Abu Dhabi at 2 pm, ensuring travelers and visitors can thoroughly experience Abu Dhabi’s hotels and attractions until their checkout time. This approach enhances the overall travel experience while maximising the enjoyment of Abu Dhabi’s offerings. “As we embark on Etihad’s next chapter targeting growth, our ambitious network and improved connectivity allows us to better serve Abu Dhabi and our valued guests, forming the basis of our future expansion while providing flexibility and freedom to adapt to new opportunities and markets,” said Antonoaldo Neves, Chief Executive Officer of Etihad Airways. “By offering more travel options and seamless connections, we aim to attract an increasing number of visitors to Abu Dhabi, propelling economic growth for the city while enriching the travel experience for our passengers.” …

Oman Air  aims to address ongoing losses and the accumulation of debt, and includes four main pillars:  financial sustainability, corporate governance, commercial aspects, and human capital over the next 3-4 years with the new transformation plan. In the interest of financial sustainability and operational continuity, His Excellency Eng. Saeed Al Mawali, Minister of Transport, Communications and Information Technology, and Chairman of Oman Air, announced a comprehensive programme to restructure the airline.  The programme is based on the recommendations of international management consulting firm, Oliver Wyman, who conducted a thorough assessment of the airline’s financial and commercial performance and presented practical measures to achieve sustainable commercial operations. In addition, Oman Air will restructure with the aim of improving its basic operational performance and enabling it to better meet the needs of the market. His Excellency indicated that the procedures for Oman Air’s radical and sustainable transformation require the use of qualified experts. In this regard, changes will be made in the current Board of Directors and Executive Management team during the coming months, ensuring the onboarding of highly qualified experts, whether local or international. On corporate governance, His Excellency said that specialised committees have been formed to reformulate governance concerned with human, financial and commercial resources, affiliated to the Board of Directors. Meanwhile, the airline’s network is being re-evaluated by international experts, and decisions will be taken on whether to continue certain destinations. Integration with Salam Air is also high on the programme’s agenda. His Excellency stressed that the upcoming steps will positively affect the quality and reliability of Oman Air’s services and expressed his thanks to the company’s workforce for their contribution and efforts during the last period.

Amadeus signed an agreement with Travel International – Terminals Group, Abu Dhabi. The strategic collaboration between Amadeus and Travel International – Terminals Group is designed to enhance customer service and bolster the company’s online presence, as well as creating efficiencies behind the scenes. A cornerstone of this collaboration is the adoption of Amadeus Online Suite, an innovative omni-channel e-commerce solution that will expand Travel International’s online presence and deliver a wealth of high-quality tailored content to its customers. The new partnership includes the deployment of automation tools such as Amadeus Robotics solutions Auto-Ticketing and Quality Control which automate the ticket issuance activities and streamline PNR quality processes essentially freeing up agents’ time from manual tasks while improving the overall business efficiency. Additionally, Amadeus All Fares with NDC-sourced content will empower Travel International’s agents to find the best airfare deals for customers by comparing multiple content sources. The wide-ranging agreement also includes Amadeus B2B Wallet, a cutting-edge payment solution that ensures secure, seamless transactions. “We are thrilled to join forces with Amadeus,” said Ali Bin Jarais, CEO of Travel International – Terminals Group. “This partnership will allow us to leverage state-of-the-art solutions that enhance our customer service and streamline our operations. We are confident that the Amadeus technology we have selected will provide numerous efficiency gains and enable our team to elevate the overall travel experience for our customers.” “We are excited to collaborate with Travel International – Terminals Group and support their ambitious vision for the future,” commented Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf. “Our award-winning technology will empower this well-respected travel company to deliver best-in-class customer service, reduce costs and inefficiencies through optimized operations, and facilitate business …

Sharjah Airport launched an exciting summer campaign under the slogan ‘Summer at Sharjah Airport’, focusing on providing passengers with enhanced and seamless travel experiences, with special attention to enriching the journey for children. This campaign reinforces the Airport’s unwavering commitment to delivering an array of smart and innovative services, guaranteeing seamless travel procedures and exceptional experiences while elevating its status as one of the best airports in the region. The campaign, scheduled to last until August 22, 2023, includes a series of engaging and fun-filled itinerary of activities and events, along with gift giveaways. The campaign aims to provide passengers of all ages, especially children, an enjoyable and memorable experience during their time at the Airport, making their waiting time an exciting part of their journey.

Travelport confirmed the integration with Deem and Travelport+. The announcement comes just months after Travelport publicized the game-changing acquisition, a move intended to fulfill a growing need for a tight, fully-integrated tool that provides access and end-to-end servicing of all multi-source content, including NDC. “Business travelers want, and deserve, the same modern retailing experience as leisure travelers,” said John Elieson, COO and Deputy CEO of Travelport. “When Travelport announced the acquisition of Deem in March, it was with the intention of providing the corporate travel world with award-winning, complementary tools that are as revolutionary, modern, and easy-to-use as Travelport+. We’ve not only delivered on that promise, but are proud to confirm the integration of the Deem and Travelport+ platforms.” Together, Deem and Travelport are modernizing the corporate travel experience. Travel management companies (TMCs), corporations and their travelers that utilize Deem and Travelport+ will be able to access a wide range of rich and relevant content, all in one place, enhanced by the Content Curation Layer (CCL). This Travelport+ feature uses powerful artificial intelligence (AI) and machine-learning (ML) capabilities to provide agents and travelers a more modern retailing experience with faster search responses, more pertinent results, and greater accuracy. When seamlessly integrated with Deem’s award-winning, modern user interface, this will allow travelers to stay within their corporate policies while ensuring bookings (including NDC) are fully serviceable. In the 150 days since the acquisition, Deem has continued to thrive, with notable moments such as: Being named a Champion in Software Reviews 2023 Travel Management Emotional Footprint Awards Expanding to support global customers in more than 60 countries Achieving a net score of 9.5 in a customer satisfaction survey, a nearly two-point lead …

As the UAE government is currently streamlining visa regulations by unifying fines for overstaying their visas. The Federal Authority for Identity, Citizenship, Customs and Port Security has standardized the fine on visa overstay. Residents, tourists and visit visa holders who overstay will now pay AED 50 per day instead of the previous AED 100. The new policy ensures compliance with visa rules and encourages timely renewal. Officials request expatriates and tourists to visit the Federal Authority for Identity and Citizenship websites and the General Directorate of Residency and Foreigners Affairs in Dubai to facilitate a smoother visa process.

Abu Dhabi International Airport announced the airport’s traffic results for the first half of 2023 which show healthy figures and outstanding growth in passenger numbers, flights and cargo movement. The figures confirm a significant increase of 67% in passenger traffic as 10,258,653 passengers passed through Abu Dhabi international Airport between 1 January and 30 June 2023, compared to 6,158,376 passengers served during the same period last year. Abu Dhabi International Airport also recorded 67,835 flights, a notable increase of 36% compared to 49,919 flights during H1 2022. Abu Dhabi International Airport’s network continues to expand rapidly with 114 destinations served by 27 airlines during H1 2023. The destinations with the highest passenger traffic served by Abu Dhabi International Airport during the period included Mumbai (461,081), London (374,017), Delhi (331,722), Kochi (316,460) and Doha (261,117).