The General Authority of Civil Aviation KSA announced the adoption of a new regulation to protect the rights of travelers, to replace the executive regulation to protect the rights of customers, and the new regulation will be effective from November 20, 2023 with some compensation amounts to 150% and 200% of the ticket value.. The regulation guarantees passengers, upon loss of baggage, a financial compensation equivalent to approximately 6568 Saudi riyals, and in the event of damage, defect or delay, a financial compensation not exceeding approximately 6568 Saudi riyals. The new regulation aims to contribute to upgrading air transport services, enhancing its efficiency, and improving the traveler’s experience to, from and within the Kingdom, by providing the necessary care and support tools. The regulations included (30) articles that guarantee the traveler access to care, support and compensation in the event of advance, delay or cancellation of flights, as well as in the event of refusal to board due to overbooking or downgrade. The regulation also guaranteed compensation to travelers in the event of adding a stopping point that was not announced when creating the reservation. The regulation also clarified the obligations of both the passenger and the air carrier. The regulation dealt with the rights of travelers with disabilities and special requirements, and the regulation also guaranteed the rights of travelers in cases of accidental transportation, including, for example, the seasonal Umrah and Hajj trips. The Vice President of the General Authority for Civil Aviation for Quality and Traveler Experience, Eng. Abdulaziz bin Abdullah Al-Dahmash, confirmed that the new regulation reflects the authority’s interest in the satisfaction of travelers, and its keenness to improve the travel experience in the Kingdom’s …

As Formula 1 prepares to return for the second half of the 2023 season, and with a limited number of experience packages remaining, the Formula 1 Etihad Airways Abu Dhabi Grand Prix 2023 is set to feature an award-winning line-up of international cuisine and incredible dining experiences for fans to enjoy while the 10 teams race around the Yas Marina Circuit track in November. With a number of new additions for 2023’s event, the 15th edition of the Formula 1 Etihad Airways Abu Dhabi Grand Prix 2023 weekend sees 15 exciting hospitality experiences placed across the iconic track, including the all-new Deck at Two, a VIP-viewing platform at Turn 2, with exclusive menus from Nobu Dubai, estiatorio Milos and Hakkasan Dubai of Atlantis Dubai. Renowned for its premium sushi and grilled Japanese offerings, Roka also makes a debut this year at Club 58. Bringing its world-renowned Japanese cuisine with a Peruvian twist, F1 fans will be wowed by the event’s exclusive menu curated by Head Chef Damien Duviau of Nobu Dubai for #AbuDhabiGP weekend. Simultaneously, guests can also choose to indulge in the one Michelin-starred Hakkasan Dubai, featuring a tailored blend of Cantonese recipes as part of an “Only At” collection, designed exclusively for the F1 weekend on Yas Island by Chef Andy Toh. With one of the finest Greek Mediterranean restaurants in the world, estiatorio Milos, the Deck at Two is being touted as the place to be for this year’s Formula 1 Etihad Airways Abu Dhabi Grand Prix 2023. Motorsport fans looking to enjoy the thrilling high speeds in a luxurious setting can enjoy the party atmosphere at this year’s event from the new Hillside Terrace. With a …

My Second Home, the world’s largest indoor dog park and Dubai’s first and largest luxury pet resort, is gearing up to launch a new daycare and boarding facility exclusively for small dogs as part of its US$10 million expansion plan. Schedule to open in time for the festive season, the 46,000 sq ft pet destination will be the third resort-style venue for My Second Home, which launched its first luxury home-from-home dog care brand in Dubai Investments Park in 2015, followed by a sister venue in Al Quoz in 2021. Located at DIP 2, the new facility will feature indoor pools , relaxation areas and extensive play space. Its launch comes in response to customer demand for a dedicated venue for small dogs – such as toy breeds and small spaniels – after extensive research and input from hundreds of My Second Home’s 4,000 members.  As with My Second Home’s existing destinations, pet pick and up and drop off services will also be available. Sean Parker, General Manager at My Second Home, said: “All of our dogs are allocated a daycare group to suit their size and temperament, but the reality is that our first two facilities were originally built on the premise that one size would fit all. In our new, small dog venue, every feature – from the pool depth to the low-rise chill-out ledges – will be designed with the smaller breeds in mind. “The upsurge in pet ownership during the pandemic – particularly of smaller dog breeds and cats – has created huge demand – which we met by building more boarding suites. Across the DIP and Al Quoz facilities, boarding capacity has now reached 250 …

The Royal Commission for Jubail and Yanbu (RCJY), represented by represented by Jazan City for Primary and Downstream Industries (JCPDI), and Cruise Saudi signed an MoU with a shared objective to develop the accessibility and the experiences in this region on a local, regional, and international level. RCJY is underway with bold ambitions to develop JCPDI as an important entry point for international and domestic tourists thanks to its infrastructure and strategic location, effectively positioning the city as the main destinations gateway of Saudi Arabia’s southern region, with Cruise Saudi playing a crucial role in acting as a conduit between Jazan and the cruise lines. From knowledge transfer to aligning on mutually beneficial opportunities, the two entities a joint vision based on destination establishment and positive local impact. The event, which took place at Grand Millennium Jazan Hotel, welcomed His Royal Highness Prince Mohammad bin Abdulaziz bin Mohammad bin Abdulaziz, Deputy Governor of Jazan region, His Excellency the President of the Royal Commission for Jubail and Yanbu, Eng. Khaled Al-Salem, Acting CEO of Jazan City for Primary and Downstream Industries, Dr Hussain bin Yahya Fadhli, leaders of the tourism sector, along with a key delegation from Cruise Saudi including Managing Director, Fawaz Farooqui and CEO, Lars Clasen. Fawaz Farooqui addressed the attendees in a speech which emphasized Cruise Saudi’s enthusiasm to collaborate with RCJY in the aligned vision to create a sea gate which welcomes international tourists to explore the Southern Region as part of the Saudi cruising ecosystem. With pristine beaches, azure seas, verdant forests, and craggy mountain peaks, Jazan is a hidden gem nestled on the tip of Saudi’s Red Sea coast. Stretching over 200 kilometres along the sparkling …

As the global anticipation for Expo 2023 Doha rises, Qatar Airways announce its role as the official strategic partner for the landmark event. Set to be the first A1 International Horticultural Exhibition in Qatar, the Middle East, and North Africa, the prestigious partnership underscores Qatar Airways’ commitment to bringing global attention to Expo 2023 Doha and promoting Qatar as a premier travel destination.  Expo 2023 Doha, which is expected to attract an estimated 3 million visitors from around the globe, will take place in the picturesque Al Bidda Park, overlooking the azure waters of the Arabian Gulf. The six-month event will run from October 2023 to March 2024 and will offer visitors rich experiences, from beautiful gardens and thought-provoking talks, to arts and cuisine, as well as a focus on innovative solutions to mitigate desertification. To celebrate the partnership, adorned with the Expo 2023 Doha emblem, an exclusive aircraft livery is set to be unveiled by Qatar Airways in the coming month. Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “The upcoming months promise an array of cultural, environmental, and innovative experiences in Qatar for visitors from around the globe. As the Official Strategic Partner for Expo 2023 Doha, we look forward to welcoming international guests to Qatar, offering them our signature hospitality and connecting them to this monumental event.” Travellers onboard Qatar Airways will also be treated to an unforgettable experience that starts with a horticultural welcome video and continues throughout their inflight journey, providing them with celebratory artwork and exclusive healthy dining options, which will be rolled-out across both Premium and Economy Cabins on select routes. Discover Qatar, the Destination Management Company of Qatar …

Hamad International Airport continues to provide a seamless and convenient arrival experience by implementing several procedures to welcome arriving citizens and residents. For the convenience of passengers, the airport advices passengers who are eligible to use the e-gates at the arrival immigration hall. Passengers are reminded that checked-in luggage that are oversized or of irregular shape will arrive at separate dedicated baggage reclaim belts. It is also advisable to securely pack fragile items in hard-shell case bags and check the bag tag to verify ownership before reclaiming the bags. Hamad International Airport offers passengers a wide variety of ground transport options that seamlessly connect the airport and the city. The bus pavilion and taxi pavilion are located on either side of the arrival hall. Passengers are advised to use taxis from the taxi pavilion as these authorized taxis are subject to high quality & performance standards and a robust lost and found policy. The metro station is a short indoor walking distance from the airport terminal and operates every 3 minutes, connecting the airport to popular spots around the city. The short-term car park can be utilized for smooth passenger pick up from the terminal. Car rental and limousine services are all conveniently located close to the arrival hall. Passengers that availed the valet service will be able to pick up their vehicles at the departure’s curbside, upon their arrival. As always, airport staff are available to assist passengers round the clock. Hamad International Airport welcomes residents back and wishes all its little passengers an enjoyable return to school.

According to Bahrain News Agency, HE Fatima Jaffar Al Sairafi Minister of Tourism Bahrain, shared, “the growth indicators achieved by the tourism sector over the past two years have exceeded the targets set in Bahrain’s tourism strategy 2022-2026.” She made the statement as she attended a work meeting which was held yesterday at the Exhibition World Bahrain to discuss the progress in implementing the tourism strategy 2022-2026, which is part of the economic recovery plan. The meeting was attended by Industry and Commerce Minister Abdulla bin Adel Fakhro, Bahrain Chamber of Commerce and Industry (BCCI) Chairman Sameer Nasser, Bahrain Tourism and Exhibition Authority (BTEA) Chief Executive Officer Dr. Nasser Qaidi. HE Al Sairafi stressed the ministry’s commitment to strengthening partnership with all government agencies, representatives of the private sector, and tourism sector establishments, in implementing the strategy. “The success of this national strategy depends on the cooperation of all government and private institutions, given the importance of the tourism sector in creating opportunities, providing jobs and diversifying the sources of income and supporting Bahrain’s Gross Domestic Product (GDP), she said. She outlined pathways for implementing the tourism strategy, noting that the ministry and the authority are working with various stakeholders from the public and private sectors concerned with the tourism sector. She indicated the strategy includes four core pillars – “destinations”, enhancing Bahrain’s standing as a leading regional and international tourist destination through developing marine and sports tourism, revamping beaches, recreational facilities, infrastructure and cultural facilities, and organizing more events. The strategy also focuses on developing the airline network and facilitating visas and port procedures (arrival), extensive promotional campaigns at the regional and international level (marketing), and through increasing the …

JA Hatta Fort Hotel has announced the reopening of Terra Cabins, which is set to reopen on September 1. Guests can now book their stays at the hotel’s latest addition, which offer a unique experience of reconnecting with nature and exploring Hatta’s inherent beauty. Set among the rugged mountains of eastern United Arab Emirates. Following the success of Terra Cabins’ debut season, the hotel’s latest addition saw favourable occupancy rates and a strong demand from residents of the country. Amongst the charm of the outdoors and the captivating scenery surrounding the cabins, the upcoming relaunch will see additional advantages, allowing guests to indulge in conveniences like in-room dining with a newly launched menu. With striking exteriors and cosy interiors, Terra Cabins have been uniquely built to provide a hotel-like experience in a low-impact, environmentally friendly fashion. While Terra Cabins deliver on the environmental front, they also offer plenty with regards to guest pleasure and comfort. The airy cabins welcome natural daylight, with windows that give way to stunning alpine views. Additional cabin amenities include a mini-bar, walk-in rain shower, an on-demand multimedia projector, wardrobe, and alcove seating area. Visitors can choose between the regular Terra Cabins, which accommodate up to four guests and include a bunk bed and double bed, and the Deluxe Terra Cabins, which accommodate up to five guests and include two bunk beds, a double pull-out bed, and dedicated patio area. While guests staying at Terra Cabins enjoy seclusion and privacy, they can access all facilities at JA Hatta Fort Hotel, including 24-hour in-room dining services, specialty restaurants, and all leisure and recreational activities available at the resort.  

Sabre Corporation announced a new distribution agreement with Nile Air under this multi-year distribution agreement, Nile Air will be promoting its content to hundreds of thousands of travel agents on Sabre’s marketplace starting this month. “We’re excited to reintroduce Nile Air to Sabre’s system, providing technological solutions that enhance their operations and passenger experience,” said Alessandro Ciancimino, Vice President Airline Distribution for Sabre in Europe, Middle East, and Africa. “This collaboration reflects Sabre’s commitment to supporting airlines in innovative ways to achieve their retailing goals. We strive for a sustainable distribution model benefiting all stakeholders in the travel chain, offering extensive content and seamless integration.” Sabre’s technology will help enable Nile Air to optimize its distribution strategy, offering passengers more choice and convenience when booking flights. This agreement will further streamline Nile Air’s operations, helping to ensure a smooth and efficient workflow. “Partnering with Sabre aligns perfectly with our retailing vision, enabling customers to access our content from anywhere and offering Sabre’s global agencies continued access to Nile Air content,” stated Mohamed El Sherif, Chief Commercial Officer of Nile Air. “Through this collaboration, we aim to provide our passengers with a seamless and personalized journey, from booking to post-travel feedback, enhancing passenger satisfaction and elevating our operational efficiency.” As part of the agreement, Nile Air will utilize Sabre’s expertise to help ensure that their passengers receive the highest standard of service and experience. This collaboration marks an important step for both Sabre and Nile Air in enhancing the travel industry’s overall quality and efficiency.

Emirates marked one of its busiest summers ever, carrying over 14 million passengers with average seat load factors exceeding 80% across its global network between June and August. Looking at the coming months, Emirates’ booking trends show unabated demand for international travel across its network. Destination Dubai remained popular amongst travellers, even during the summer months with two million customers traveling to the airline’s hub to enjoy its year-round attractions and events. Top inbound markets to Dubai on Emirates during this period included the UK, India, Germany, Pakistan, Saudi Arabia, China, Egypt and Kuwait. Over 35% of visitors to Dubai travelling on Emirates were families, staying an average of over two weeks to experience the city’s incredible sites and attractions. This winter season, the airline anticipates another spike in demand for travel to Dubai as the city runs a packed calendar of global conferences, world-class sporting events and more. The city has already welcomed more than 8.5 million international visitors in the first six months of 2023, registering more than a million more visitors during the same time last year. Adnan Kazim, Emirates’ Chief Commercial Officer said: “Travel demand across our network has been strong and resilient despite rising cost-of-living pressures in many markets. It shows the value that people place on travel – whether for work, play, study, or visiting loved ones; and how essential international air connectivity is to communities.” He added: “As an early mover in restoring our flying schedules, Emirates worked closely with our industry partners to ensure our readiness to serve customer demand as well as attract visitors through building on the appeal of our home and hub, Dubai. We’re happy to see strong customer …