Tag Archives: Senior Vice President

DTCM shares outlook with industry partners and stakeholders

Dubai Tourism DG addresses the City Briefing audience

In its first biannual city briefing event of the year, Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) highlighted its strategic framework, activities and campaigns in line with the Tourism Vision for 2020. Hosted for hotel establishments, destination management companies, event organisers, tourism attractions and government departments, the event was held at the Conrad Dubai with approximately 1,000 attendees. Keynote speeches at the latest briefing led by His Excellency Helal Saeed Almarri, Director-General, Dubai Tourism, provided valuable insights into the growth drivers behind Dubai’s record year-to-date international visitation, providing stakeholders with an in-depth analysis of the city’s visitor demographics and visitor satisfaction results from the annual Dubai Visitor Survey. Key successes and learnings from international marketing and business campaigns were also discussed. In addition, these keynotes covered the significance of Dubai’s robust calendar of retail and festival events spearheaded by Dubai Festivals and Retail Establishment (DFRE), and Dubai College of Tourism’s first-of-its-kind multi-disciplinary educational platform for the region. Both of these are key elements of the future outlook for tourism in Dubai and set to transform the city’s fast-evolving industry and the overall visitor experience. Another keynote was delivered by Manal Al Bayat, Senior Vice President – Business Development and Integration at Expo 2020 Dubai, who provided crucial insights into what can be expected in the lead up to the event and the legacy it will leave behind.

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Emirates initiates virtual reality technology on emirates.com

Emirates 360

Introducing 3D seat models on emirates.com, Emirates has becoming the first airline to introduce web virtual reality (VR) technology on its digital platform. The 3D seat model is a visualisation engine that displays an immersive 3D 360 degree view of the interior of the Emirates A380 and the Emirates Boeing 777, giving customers a chance to explore their seats, the spacious cabin and the Emirates onboard product. This new feature available on emirates.com allows users to navigate through the Economy, Business and First Class cabins, as well as the iconic Onboard Lounge and Shower Spa on the Emirates A380 using navigational hotspots. Alex Knigge, Senior Vice President -Corporate Communications, Marketing and Brand (Digital), Emirates said, “As we continually invest to provide our customers with an unmatched travel experience onboard and on the ground, we also work very hard to give our customers a world-class digital experience. We are pleased to be the world’s first airline to introduce this cutting-edge web VR technology.” The high-quality 3D generated graphics offer an outstanding render that is close to reality. Customers accessing emirates.com via their mobile devices or the Emirates app for iOS and Android will also be able to explore their seats before checking in online with the 3D seat map.

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Emirates signs MoU with Mauritius to renew support

Emirates image

An MoU was signed at the Arabian Travel Market between Emirates and Mauritius to strengthen their partnership in future. It was signed by Orhan Abbas, Senior Vice President – Commercial Operations for Africa, Emirates’ and Devi Seewooruthun, Permanent Secretary, Ministry of Tourism, in the presence of Anil Gayan, Minister of Tourism, Republic of Mauritius, . “Mauritius has always been an important destination on the Emirates network, and we are pleased to be continuing our long standing commitment with them. We will look to develop a series of joint activities together with the Mauritius Tourism Promotion Authority, to highlight the destination and its appeal throughout our network”, said Abbas. “The partnership between Mauritius and Emirates has stood the test of time. The signing of this fresh MoU is a strong signal to strengthening that partnership even more in the years to come”, said Gayan. The agreement will see marketing activities such as attendance of tourism trade shows and fairs, trade familiarisation trips, product presentations and workshops, amongst others, be undertaken jointly by Emirates and the Tourism Board. In 2017, Mauritius welcomed 1,341,860 tourists. The destinations’ main markets are France, UK, Germany, South Africa, India, Italy, China, the Russian Federation and Reunion Island.

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Dubai signs MoU at ATM to launch Dubai Cruise Committee

Representatives of Dubai Cruise Committee

In keeping with its strategy to receive 1 million cruise tourists by 2020-21, Dubai Cruise Tourism has signed an MoU at the Arabian Travel Market (ATM) to launch the Dubai Cruise Committee, which confirms the implementation of a collaborative framework designed to consolidate the city’s position as ‘cruise hub of the region’. The Dubai Cruise Committee is a strategic network of leading industry partners; Dubai Tourism, DP World UAE Region FZE, Emirates Airline, The General Directorate of Residency and Foreigners Affairs – Dubai, and Dubai Customs. This newly-signed MoU demonstrates each organisation’s commitment to work together to increase the number of cruise tourists to Dubai. As well as agreeing to work together to sustain the emirate’s position as a leading winter cruise destination, the Dubai Cruise Committee discussed and approved business development strategies to secure long term contracts with existing clients and attract new cruise lines to use the emirate as their winter home port in the region. The committee also agreed to work to extend Dubai’s cruise season further into the summer months, to appeal to additional market segments around the world. Commenting on the newly-signed MoU, Hamad Bin Mejren, Senior Vice President, Dubai Tourism, said, “Dubai has been instrumental in pioneering cruise tourism in the region, and our success could not have been achieved without our close working relationships with both the public and private sectors. This landmark agreement signed by the Dubai Cruise Committee will ensure that international cruise lines will receive an end-to-end support for their plans in Dubai.”

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Travelport inks deal with Air France-KLM

travelport_logo NEW

Travelport and Air France-KLM have signed an agreement for the distribution of content through Travelport’s platform. Air France-KLM and HOP! content on Travelport’s platform will include Travelport’s rich content, branded fares, fare families and multiple ancillaries. Travelport customers will continue to benefit from Travelport’s tools beyond booking capability that enable workflow automation, change management processes, multiple content integration, robotics for fulfilment and other vital services. This agreement also enables customers selected by Air France HOP! and KLM to access a private channel via Travelport through which they will receive content without the additional distribution surcharge levied by Air France-KLM starting April 1, 2018. Derek Sharp, Senior Vice President and Managing Director – Air Commerce, Travelport, says, “This agreement is an extension of a long-term relationship which has delivered greater choice to Air France KLM’s customers. We look forward to a continuing productive partnership as we deploy new technology with the airline.” Emmanuelle Gailland, Vice President – Distribution, Air France-KLM, says, “Travelport has been a great partner throughout our private channel engagement as a transition towards NDC. Both Air France KLM and Travelport will work together to bring NDC content of new fares, products, services and rich media in the marketplace.”

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Dubai to welcome one million cruise tourists by 2020

Hamad Bin Mejren JPG

Highlighting Dubai’s position as a leading winter cruise destination, Department of Tourism and Commerce Marketing (Dubai Tourism) is on track to welcome 1 million cruise tourists by 2020-21. DTCM also emphasised on the city’s growing popularity as a global cruise destination viable for pre-cruise and post-cruise stopovers, and an apt homeport in the region at the Seatrade Cruise Global in Florida, USA, a leading event for the cruise industry. Exhibited under the Cruise Arabia banner, Dubai Tourism brought together the tourism authorities of Dubai, Abu Dhabi and Bahrain on a unified stand with the goal of promoting the region as a whole, and improving business sustainability and development. The three-day event also saw networking and business opportunities with leading brands in the global cruise industry, to discuss deployments and homeporting opportunities in Dubai to heighten the awareness of the destination’s cruise offerings to a global audience. Hamad Bin Mejren, Senior Vice President, Dubai Tourism, said, “Cruise Tourism is certainly a key industry for the Gulf and we are dedicated to educating consumers around the world about the region as a key winter cruising destination. We have been working to highlight Dubai’s ease of accessibility with the latest introduction of a multi-entry UAE visit visa exclusively for cruise tourists, as well as simplified immigration and cruise-specific visa procedures on our online portals.”

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Emirates Skywards hits milestone with 20 million members

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Emirates Skywards, a loyalty programme popular for its unique offerings has reached 20 million members. Those travelling from Dubai on Emirates flights during the week beginning March 4, 2018 can look forward to surprises at check-in, onboard and in the lounges for some of its longest-standing members. In an average month, Emirates Skywards welcomes 220,000 new members across the globe. The top five countries with the largest member bases are spread across four continents reflecting Emirates’ six-continent global network. UK has the biggest membership base at 2.6 million, followed by the US with 1.8 million members, Australia with 1.7 million members and India and the UAE following closely with 1.4 million members each. “The programme has evolved in the 17 years since its inception in line with changing travel and lifestyle habits. Emirates Skywards is focused on delivering ever more personalised experiences for its members. We provide a wide array of earn and redeem options across a number of categories – travel, retail and lifestyle and across geographies, leveraging more than 100 partners worldwide,” explains Dr Nejib Ben Khedher, Senior Vice President, Emirates Skywards.

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Travelport, ACI Worldwide to launch intelligent fraud control solution for airlines

Derek Sharp Travelport (640x427)

Travelport has partnered with ACI Worldwide, a leading provider of electronic banking and payment solutions, to deliver an intelligent fraud control and settlement solution for its airline customers called Travelport Authorise Plus. It enhances Travelport’s existing card payment gateway by integrating with ACI’s award-winning ReD Shield platform. Through the integration, Travelport can provide its airline customers with the ability to seamlessly track ticketing purchase processes right through to the completion of a journey. Additional features include the dynamic fraud screening of card payments used to purchase air tickets via Travelport-connected agents, ability to prevent ticket issuance, and detailed online management reports of all transactions and status. ACI’s UP Payments Risk Management solution utilises advanced data analytics, adaptive machine learning and customer profiling techniques. Derek Sharp, Senior Vice President and Managing Director, Air Commerce—Travelport, commented, “Our partnership with ACI Worldwide is in response to the growing need to provide our airline customers with highly sophisticated tools to prevent card fraud in our industry. The major advantage of combining Travelport Authorise Plus with ACI ReD Shield is that we have built a fully integrated solution, which applies fraud control management without the need for both our airline and agent customers to do any major development or change their workflow process of today.”

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Dadabhai Travel eyes APAC and Middle East expansion with Sabre

Dadabhai and Sabre

Dadabhai Travel has renewed an exclusive agreement with Sabre Corporation to continue facilitating travel through its industry-leading platform. Dadabhai Travel has been using Sabre technology exclusively for more than ten years, which has helped expand its presence in the Middle East while delivering a superior service to its corporate customers. The travel management company now plans to broaden its offerings to customers across other markets in the Asia-Pacific (APAC) region. “Dadabhai has proven its position as a leading regional travel company,” said Roshan Mendis, Senior Vice President, EMEA and APAC, Sabre Travel Network. “By providing customers access to competitive travel products and services, it has successfully transformed from a Bahrain-based travel agency into a strong regional player. With Sabre’s substantial network in the region, we are best-placed to help the company scale and expand through the latest technology and consultancy. It’s an exciting collaboration and we look forward to a continuing partnership with Dadabhai to provide a seamless travel experience to customers across the continent.”  

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15 MENA airlines sign agreement with Amadeus

AACO Amadeus Partnership

A total of 15 airlines from the Middle East & North Africa (MENA) have entered into a 10-year framework agreement with Amadeus for distribution services, negotiated and led by the Arab Air Carriers Association (AACO). The airlines participating in the framework agreement to date carried 110 million passengers in 2016, meaning that these airlines will serve over 1 billion passengers during the 10-year duration of the agreement. For the participating AACO airlines, the partnership will drive economies of scale, technological efficiencies and support the airlines’ vision for distribution in the future. Abdul Wahab Teffaha, Secretary General, AACO commented, “This long-term agreement represents a landmark for a number of AACO members with a technology partner dedicated to supporting new business strategies.” Julia Sattel, Senior Vice President, Airlines, Amadeus, said, “We are proud to further deepen our partnership with AACO and its member airlines. Amadeus’ focus on innovation and technology, combined with a partnership approach were in close alignment with the requirements identified by the members of AACO’s taskforce for future distribution strategies.”

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