Tag Archives: Senior Vice President

Emirates Skywards hits milestone with 20 million members


Emirates Skywards, a loyalty programme popular for its unique offerings has reached 20 million members. Those travelling from Dubai on Emirates flights during the week beginning March 4, 2018 can look forward to surprises at check-in, onboard and in the lounges for some of its longest-standing members. In an average month, Emirates Skywards welcomes 220,000 new members across the globe. The top five countries with the largest member bases are spread across four continents reflecting Emirates’ six-continent global network. UK has the biggest membership base at 2.6 million, followed by the US with 1.8 million members, Australia with 1.7 million members and India and the UAE following closely with 1.4 million members each. “The programme has evolved in the 17 years since its inception in line with changing travel and lifestyle habits. Emirates Skywards is focused on delivering ever more personalised experiences for its members. We provide a wide array of earn and redeem options across a number of categories – travel, retail and lifestyle and across geographies, leveraging more than 100 partners worldwide,” explains Dr Nejib Ben Khedher, Senior Vice President, Emirates Skywards.

Read More »

Travelport, ACI Worldwide to launch intelligent fraud control solution for airlines

Derek Sharp Travelport (640x427)

Travelport has partnered with ACI Worldwide, a leading provider of electronic banking and payment solutions, to deliver an intelligent fraud control and settlement solution for its airline customers called Travelport Authorise Plus. It enhances Travelport’s existing card payment gateway by integrating with ACI’s award-winning ReD Shield platform. Through the integration, Travelport can provide its airline customers with the ability to seamlessly track ticketing purchase processes right through to the completion of a journey. Additional features include the dynamic fraud screening of card payments used to purchase air tickets via Travelport-connected agents, ability to prevent ticket issuance, and detailed online management reports of all transactions and status. ACI’s UP Payments Risk Management solution utilises advanced data analytics, adaptive machine learning and customer profiling techniques. Derek Sharp, Senior Vice President and Managing Director, Air Commerce—Travelport, commented, “Our partnership with ACI Worldwide is in response to the growing need to provide our airline customers with highly sophisticated tools to prevent card fraud in our industry. The major advantage of combining Travelport Authorise Plus with ACI ReD Shield is that we have built a fully integrated solution, which applies fraud control management without the need for both our airline and agent customers to do any major development or change their workflow process of today.”

Read More »

Dadabhai Travel eyes APAC and Middle East expansion with Sabre

Dadabhai and Sabre

Dadabhai Travel has renewed an exclusive agreement with Sabre Corporation to continue facilitating travel through its industry-leading platform. Dadabhai Travel has been using Sabre technology exclusively for more than ten years, which has helped expand its presence in the Middle East while delivering a superior service to its corporate customers. The travel management company now plans to broaden its offerings to customers across other markets in the Asia-Pacific (APAC) region. “Dadabhai has proven its position as a leading regional travel company,” said Roshan Mendis, Senior Vice President, EMEA and APAC, Sabre Travel Network. “By providing customers access to competitive travel products and services, it has successfully transformed from a Bahrain-based travel agency into a strong regional player. With Sabre’s substantial network in the region, we are best-placed to help the company scale and expand through the latest technology and consultancy. It’s an exciting collaboration and we look forward to a continuing partnership with Dadabhai to provide a seamless travel experience to customers across the continent.”  

Read More »

15 MENA airlines sign agreement with Amadeus

AACO Amadeus Partnership

A total of 15 airlines from the Middle East & North Africa (MENA) have entered into a 10-year framework agreement with Amadeus for distribution services, negotiated and led by the Arab Air Carriers Association (AACO). The airlines participating in the framework agreement to date carried 110 million passengers in 2016, meaning that these airlines will serve over 1 billion passengers during the 10-year duration of the agreement. For the participating AACO airlines, the partnership will drive economies of scale, technological efficiencies and support the airlines’ vision for distribution in the future. Abdul Wahab Teffaha, Secretary General, AACO commented, “This long-term agreement represents a landmark for a number of AACO members with a technology partner dedicated to supporting new business strategies.” Julia Sattel, Senior Vice President, Airlines, Amadeus, said, “We are proud to further deepen our partnership with AACO and its member airlines. Amadeus’ focus on innovation and technology, combined with a partnership approach were in close alignment with the requirements identified by the members of AACO’s taskforce for future distribution strategies.”

Read More »

Swiss-Belhotel expands in Saudi Arabia

Signing- Swiss-Belhotel and Suites Jazan

Continuing its expansion in Saudi Arabia, Swiss-Belhotel International (SBI) signed Swiss-Belhotel and Suites Jazan. The announcement was made by Laurent A Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India, Swiss-Belhotel International. The upscale property is owned by Cardamom International Property Management LLC and is located in the port city of Jazan with direct access to the beach. Swiss-Belhotel and Suites Jazan enjoys close proximity to Red Sea coast at merely 20 minutes’ drive from Jazan regional airport. Boasting of 210 keys including 140 well-appointed rooms and 70 studios plus apartments, the hotel is being designed to cater to a diverse mix of travellers. Included in its extensive facilities will be an array of business and lifestyle features, making it the ideal address for both corporate and leisure guests. On site are four dining outlets, a ballroom and three meeting rooms, a health club and a swimming pool. A key highlight is the beautiful marina and restaurant on the beach exclusively dedicated for the hotel guests.

Read More »

Emirates adds flights to KSA for Hajj

Emirates a380

Emirates will be operating 45 additional flights to Jeddah and 12 additional flights to Medina from August 17 until September 11 to help serve 2 million pilgrims expected to travel to the Holy City of Mecca during Hajj this year. These services will run in parallel with Emirates’ regularly scheduled services to Jeddah. The airline will also be operating its A380 to Medina which will also support the increased demand during this period. The additional services are available to travellers holding a valid Hajj visa. This year, top inbound destinations Emirates is expecting Hajj pilgrims to come from are Yangon, Manchester, Mauritius, Jakarta, Karachi, Lagos and Nairobi. Adil Al Ghaith, Senior Vice President, Commercial Operations, Gulf, Middle East and Iran, Emirates, said, “With a sizeable increase in demand for air travel during this period, Emirates is helping to make the journey more seamless for the scores of pilgrims making their way to the Holy City of Mecca. Whether it’s in the air or on the ground, Emirates aims to provide all its customers with the best experience in line with their faith, particularly at this significant time and important journey.” On the ground, Emirates has appointed a dedicated group of airport staff to seamlessly facilitate the passenger ground experience for Hajj. In addition, dedicated check-in counters have been set up for Hajj passengers in Dubai. In the air, several initiatives have been planned in keeping with the values and traditions that pilgrims uphold when travelling for Hajj. Extra provisions will be made to accommodate Hajj traveller needs such as performing ablutions, advising passengers about Al Miqat and Ihram (the phase when pilgrims enter a state of sanctity) and other arrangements …

Read More »