Tag Archives: passenger services

Etihad plans to operate a reduced network of scheduled passenger services from May 1 to June 30, with the aim of gradually returning to a fuller schedule as and when the global situation improves; subject to UAE government imposed travel restrictions being lifted on passenger travel. Etihad is also continuing to operate a growing schedule of special passenger flights allowing foreign nationals in the UAE the opportunity to travel out of the country, and to carry essential belly-hold cargo such as perishables, pharmaceuticals, and medical supplies. To date, the airline has also repatriated almost 600 UAE nationals on return services. Tony Douglas, Group Chief Executive Officer, Etihad Aviation Group, said, “We remain cautiously optimistic and will push ahead with our plans to resume normal flying, while striving to better serve and support our customers and our employees. While the intention is to assume a ‘business as usual’ approach to the restart of our operations, the aviation landscape has changed, and how it will look month by month is difficult to predict. This has necessitated a fundamental shift in focus for us. However, the cumulative gains achieved by our ongoing transformation, and the unwavering support of our shareholder, has left us in a relatively strong position to withstand any instability. We will pivot on this and act with agility to seize opportunities we may not have previously considered. “We are implementing a series of network-wide route and fleet efficiencies, while conducting an extensive brand study and trialing new service concepts in our guest experience proposition. We are also using this time to drive further internal improvements in the efficient use of automation and technology across all areas of the business, while …

Emirates is planning to operate passenger services to Jakarta, Manila, Taipei, Chicago, Tunis, Algiers and Kabul in addition to the already commenced operation to London and Frankfurt. These services will facilitate residents and visitors wishing to return home. Passengers will be able to book directly on emirates.com or via their travel agent. Only citizens of the destination country and those who meet the entry requirements will be allowed to board. Passengers will be required to comply with each country’s requirement. With the increase of services and flights out of Dubai, Emirates have recommenced its operation at Dubai International airport Terminal 3. Customers will be required to follow all health and safety measures required by the UAE authorities and the country of destination. During this time, there will be no online check in and seat selection available and services such as chauffeur drive and lounge will not be available in any of the destinations. Emirates will also offer amended services on these flights. Magazines and other print reading material will not be available, and while food and beverages will continue to be offered on board, packaging and presentation will be modified to reduce contact during meal service and the risk of infection. Cabin baggage will not be accepted on these flights. Carry-on items allowed in the cabin will be limited to laptop, handbag, briefcase or baby items. All other items have to be checked in, and Emirates will add the cabin baggage allowance to customers’ check-in baggage allowance. Passengers are required to apply social distancing guidelines during their journey and wear their own masks when at the airport and on board the aircraft.  Travellers should arrive at Dubai International airport Terminal …