Tag Archives: Middle East

New online research by Sabre Corporation has revealed that 59% per cent of Middle Eastern adults would pay between $101 – $500 on extras that personalise their travel journeys. The report also provided insight into the pain points, trends and opportunities for the Middle Eastern travel industry. The research highlighted a significant retail opportunity for travel providers of the 3,090 people surveyed. The study, which compiled insights from 3,090 people online across five countries in the Middle East (Saudi Arabia, Kuwait, UAE, Jordan and Lebanon) was revealed at Sabre Space Jordan, an industry event that brought together experts and leaders from airlines, travel agencies and government officials from across the Middle East to network and learn about the latest travel and technology trends. Salman Syed, Vice President EMEA at Sabre said, “To align with today’s travellers, airlines, hotels, travel agencies and even corporate buyers must think and behave like true retailers. They need to analyse consumer behaviour and market data to better target future offers and fulfill as many of the traveller’s needs as possible.”  Sabre’s research showed that 43% of the Middle Eastern adults want personalised travel offerings and services around their needs, expectations and previous experiences. When thinking about what this personalisation looks like, the majority (40%) of those surveyed wanted recommendations based on their budget, whilst 30% wanted suggestions of holiday extras that would be of genuine interest to them when asked what they would want airlines to do for them in the next 5 years. Sabre’s report showed a significant opportunity within the online travel space in the Middle East, as 48% of those surveyed would look online for travel inspiration for flights or hotels, which may …

In a bid to promote the destination as a touristic hub in the Middle East, Saudi Arabia took several initiatives recently. Her Highness Princess Haifa Mohammed Al Saud – Vice President of Strategy and Planning, Saudi Commission for Tourism and National Heritage (SCTH) stated that they have launched four types of visas to provide an opportunity for more travellers to visit the kingdom. In this regard, there are 49 countries who could apply for the visit visa option online to book their visa within just three minutes or visa upon arrival. For the remaining countries they can still go to the embassy and apply for the visa. There are four different travel purposes under this scheme; Umrah, leisure, visit family and MiCE. You have different options, it is a 300 Riyals visa with multiple entry for 90 days and valid for one year. There is an additional medical insurance that could also be obtained at the time of application for the visa. Her Highness stated, “In terms what we are doing to further attract people to the destination we conducted a consumer surveyor with 20,000 pool of people from 17 countries and we have realised that one of the key issues is awareness and not enough information on the destination of Saudi Arabia hence we are strengthening the communication element with our strong campaign to give the people to feel the beauty of Saudi Arabia as a first step. We are starting with four key destinations and we have developed 15 sites that are ready around each of the four destinations which include Riyadh, Jeddah, Madina and the eastern province and three more destinations to be added and 38 total …

Gold Medal, the largest travel consolidator in the Middle East, has expanded its operations into India. Travel agents in the country can now benefit from the company’s extensive sales, marketing and operational expertise, advanced booking and reporting system, and excellent customer service. Gold Medal will initially provide its Indian customers with access to flight bookings, offering over 100 airline partners’ services at competitive rates. The company is planning to launch its full product portfolio, including hotels, car hire, insurance services and visas, in the following months in India. Preetham Kiron, Managing Director for Gold Medal in India, said: “We are thrilled to launch our offering in India, a rapidly growing market, where we see excellent business opportunities and strong demand for our quality services. Our broad partnership network and innovative solutions enable travel agents to efficiently manage and grow their business, while providing the best possible services to their customers. Our dedicated team will ensure that our Indian partners can make the most out of our offering.  We continue to invest in our operations to further improve our services and expand our footprint in India and beyond.” Gold Medal is committed to engaging the travel trade community across India and will launch its offering in the country’s largest cities, such as Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Ahmedabad and Hyderabad, as well as in other strategic locations, including Chandigarh, Jalandhar, Ludhiana, Shimla, Ambala, Jaipur, Lucknow, Kanpur, Indore, Bhopal, Surat, Baroda and Mangalore. Gold Medal is one of the leading providers of air and non-air products to the travel trade. The company offers a sophisticated online booking tool to help travel agents cater to their customers’ needs. Gold Medal has been supplying scheduled …

Cozmo Travel, the winner of the 2018 Arabian Travel Awards “The Fastest Growing Travel Management Company”, has been expanding their reach in the market with its strong presence for the past nine years and consistently delivering excellence through their services and satisfying customer needs in the best way possible. “The opening of Cozmo Travel’s fourth new branch in Ajman, Al Jurf area near China Mall, marking the opening of the fifth branch this year, is yet another important step towards realising our vision of being the leading travel agency in the Middle East. The new office will serve as one of the many strategic locations in Ajman along with the other major locations that we already operate from,” said Mr. Jamal Abdulnazar, CEO, Cozmo Travel. Cozmo Travel branches are strategically located across the seven emirates in order to be accessible to all customers. It has 12 branches in Sharjah, four in Ajman, two in Fujairah, three in RAK, two in Abu Dhabi,  two in Al Ain, one in UAQ, and six branches across Dubai.

flynas, the Saudi national air carrier and leading low-cost airline in the Middle East, announced the launch of its new direct international flights to Lucknow and Calicut in India starting from October 15, 2019, as part of its global expansion plan. This step will raise the number of flynas’ destinations in India to four after it has previously launched direct flights to New Delhi and Hyderabad. flynas will operate three weekly flights to each destination, with the first flight scheduled from Riyadh to Lucknow on October 15, while the second and third flights are scheduled for October 17 and October 18, respectively. Furthermore, flights between Riyadh and Calicut and Dammam and Lucknow will commence from October 16. flynas had recently announced the launch of its new direct flights between Riyadh and New Delhi, which started on July 1, 2019. It also announced the launch of direct flights between Riyadh and Hyderabad in June 2018 as part of its expansion strategy for the next phase which seeks to add more destinations and contribute towards doubling its number of passengers, which reached 6.6 million passengers on 60,000 domestic and international flights last year. New destinations include Lahore, Islamabad, Algeria, Erbil, Baghdad, Sarajevo, Vienna, Batumi, Tbilisi, Baku and other domestic and international destinations.

Apiso and Sabre Corporation announced a long-term partnership to increase virtual payments adoption in the travel industry across the Middle East region. The partnership, and resulting technical integration between Apiso and Sabre, will promote Apiso’s unique product offering as the preferred payment solution for Sabre Virtual Payments’ customers in the fast-growing Middle East. It will also enable Sabre to scale the volume of payment transactions processed through its global distribution system (GDS) and other technology solutions globally. “Sabre’s virtual payment technology and its extensive distribution reach coupled with Apiso’s advanced technical solutions and payment integration will enable us to jointly deliver compelling products to help regional and international travel companies to optimise their payments workflow, drive revenue and profitability,” said Andrew Sims, Director, Apiso. “We are excited about this partnership that will provide advanced, reliable, secured and flexible virtual payment solutions to the region.” Sabre Virtual Payments’ network of strategic banking partners enables it to effectively meet specific regional needs while providing a comprehensive global solution. “Sabre Virtual Payments continues to expand our strategic partnerships to ensure a comprehensive solution that optimises travel payments globally,” said Salman Syed, Vice President, Sabre EMEA. “Our partnership with Apiso helps us deploy Sabre Virtual Payments with flexible facilities such as multi-currency and multi-channel options, increase the value of our regional offerings in the Middle East and provide customers with a global payment solution that meets their specific payment needs.” Apiso works with back-end financial services providers that are members of the global payment schemes to automate the provision and administration of virtual cards for B2B supplier payments across multiple industry segments.

According to a recent report released by Dubai tourism, the hotel sector has recorded one of the highest in the world with occupancy at 76 per cent with establishments delivering a combined 15.71 million occupied room nights during the first six months of the year, a five per cent increase over the same period in 2018. Another noteworthy fact is that the emirate has now reached an inventory of 118,345 within 714 establishments at the end of June 2019, representing a six per cent increase, which showcased continued strong investor confidence in Dubai’s tourism demand. In the Middle East, Dubai continues to be the much favoured destination recording the largest traffic from all over the world. Brands such as Rove have revolutionised the market in Dubai. Luxury five-star and four-star hotels commanded 34 and 25 per cent of the emirate’s total inventory, respectively.  Meanwhile properties in the one to three-star categories represented a share of 20 per cent. Increasing demand for diversified accommodation options was met with a combined 21 per cent of hotel apartment establishments across the deluxe/superior and standard categories.

The second edition of the Tamil Nadu Travel Mart will be held from September 19 to 22, 2019 at the Chennai Trade Centre in India. S Sundar, Honorary Secretary, Tamil Nadu Travel Mart Society, shared, “Tamil Nadu Tourism will be taken to the next level after this second edition and Middle East agents will get to know more about Tamil Nadu and increase their business opportunities for further mutual benefits. The main objective is to sell Tamil Nadu as a destination bringing together the many touristic attractions available for different types of tourists from around the world. To tell the world Tamil Nadu is not only a pilgrim destination but we have various other leisure products as well. It is purely a Tourism Mart like Kerala Travel Mart but this year CII is organising a Medical Value Mart along with this whereby both buyers will have a seamless entry to both venues using the same buyer ID.” Tamil Nadu Travel Mart is one of the biggest global events that focuses on marketing the destination of Chennai as not just a pilgrim and heritage site but also promotes the various other offerings that are important to  travellers from around the world. Middle East has always been a close ally of the destination mainly due to its connectivity and one of the most famous tourism partnerships is travel for medical tourism.

Sam, FCM’s ground-breaking ‘Smart Assistant for Mobile’ is now available to its clients in the Middle East.  An industry first, Sam is technology that entirely enhances a traveller’s experience whilst on the go. The mobile app blends a powerful mix of Artificial Intelligence with the expertise of real FCM travel consultants to deliver personalised, relevant information to business travellers’ mobile devices through a chat-based interface. The highly interactive, travel-savvy app supports business travellers with all aspects of travel via a conversational interface to answer questions, make recommendations and perform actions before, during and post trip. As of now, two versions of Sam are available to FCM clients and business travellers in the Middle East:  A premium version exclusively for FCM customers with additional features that are configured for these customers as part of their tailored rollout. These premium features include auto-synching the traveller’s bookings, integrated self-booking tool, live chat with an FCM consultant to provide service and make or amend bookings on the move; weather, restaurants, traveller tips and the option for the user to ‘share location’ as part of a mobile duty of care feature.  A basic free version  enables any user to add their trips manually, view weather, traffic and flight alerts, and connect with local ground transport options. Ciarán Kelly, Managing Director Middle East & Africa, FCM Travel Solutions, commented, “As a leading global TMC, we are the first to offer AI to our business travellers, and our Middle Eastern clients are now using Sam’s ground-breaking interactive and supportive features while they are on the move. Sam supports the business traveller, and the Travel Arranger in an organisation, understanding and reacting to their circumstances and enhancing their …

Four Seasons Hotels and Resorts will to showcase its latest innovative guest experiences and global expansion plans at Arabian Travel Market (ATM) 2019 in Dubai. Building on its long history of constantly enhancing guest experiences through its innovative approach to luxury hospitality, Four Seasons Hotels and Resorts will be highlighting the recent launch of ‘Take Your Time: Daily Discoveries’, a collection of on-property experiences that invites guests to celebrate the culture of each destination. The experiences are designed to encourage guests to truly connect with the world and the people who matter most in their lives. Simon Casson, President – Hotel Operations—Europe, Middle East and Africa, Four Seasons Hotels and Resorts, said, “At Four Seasons, we have a long legacy of innovation – not only in terms of how we leverage technology to enhance our offering and services, but also in the way we embrace and celebrate innovation as a way to constantly elevate the guest experience. Whether it is by inviting guests to connect with Four Seasons people and destinations in more meaningful ways, such as through ‘Take Your Time’, or providing real-time assistance through the Four Seasons Chat service, innovation has always defined our approach to creating unforgettable luxury hospitality experiences for our guests.” “While technology clearly has a vital role to play in shaping the future of the hospitality industry, we recognise that the human touch remains key to delivering authentic personal care that makes each and every guest feel treasured and understood. We will continue to evolve our services in line with the changing needs of travellers, but without compromising on our fundamental belief in the power of deep personal connections, which remains at the heart of …