Flexible and adaptive to customer needs: Daniel Rosado Bayon

Daniel Rosado Bayon – Director of the Spanish Tourism Office in Abu Dhabi reiterated, “What we can see today is that the industry is experiencing constant changes, as situation and circumstances are evolving constantly and that makes us to be more flexible and change the approach to the reality we are living. As the customer priority shifts we must change with them. We must adapt to the demands like trust and confidence at this point of time. These are the ingredients for recovery. We must make our destination secure and safe and we must communicate it to our customers. So when the customers see that the destination is safe again they will regain the trust and confidence we will start to see the recovery. So what Spain has done in these last few weeks, we are open to some countries since July 1 some European countries but GCC will not be able to travel we will see them soon. We keep communicating that we are a safe destination to travel.”