Upping the ante on enhancing the customer experience at Dubai International (DXB), operator Dubai Airports has launched a high-tech system that monitors airport operations in real-time and visualises traffic flows to support consistently smooth operations at the world’s busiest airport. realtimeDXB, a bespoke cloud-based platform, gathers data generated by more than 50 operational systems, including those of Dubai Airports and its many service partners. It uses this information to keep all operational teams involved aware of not only the current scenarios but also developing situations anywhere from airfield to kerbside to anticipate challenges more accurately, facilitate greater collaboration between service partners, and quick decision-making.
“As a system that makes key operational information visible in real-time to all service partners involved in the day-to-day running of the airport, realtimeDXB is a major step forward in our journey to develop common situational awareness. This system will be instrumental in the implementation of new concepts of airport operations such as Airport Collaborative Decision Making (ACDM) and Total Airport Management,” said Damian Ellacott, Vice President of the Airport Operations Control Centre (AOCC), at Dubai Airports.
“By increasing the flow of traffic, realtimeDXB system essentially adds capacity to a hub that’s located in the middle of the city and does not have the luxury to keep expanding its physical infrastructure,” said Lloyd Gozzett, Vice President of Customer Success at Dubai Airports. The use of real-time information and advanced smart gates is already helping enhance customer experience at DXB. In Q1 of 2019, the airport reduced customer wait-times by 30 per cent as a direct result of these systems.