The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has been named the best government entity in the emirate for the provision of ‘Smart Services’ by Abu Dhabi’s Smart Solutions and Services Authority (ADSSSA). The Institutional Maturity Index, which is rated by ADSSSA, assessed 24 of DCT Abu Dhabi’s ‘Smart Services’, with DCT Abu Dhabi’s Innovation and Smart Technologies Department scoring record maturity levels, topping 37 other government entities in the emirate. Representing DCT Abu Dhabi, Nawal Rashid Al Hassani, Executive Director, Strategy and Planning Sector, received the award during a ceremony organised by ADSSSA.
Saif Saeed Ghobash, Undersecretary, DCT Abu Dhabi, said, “Available around-the -clock, our ‘smart services’ have helped to streamline DCT’s application-processing operations and elevate customer satisfaction, offering transparency and easy access for customers to contact us via smart phones anytime, anywhere. Striving to improve our online services and making them part of our daily operations, we have launched many important initiatives to develop our service system locally and globally.”