Category Archives: Agents

Emirates and Airlink have officially activated their codeshare partnership. The Emirates and Airlink partnership makes it easier for customers to create their ideal itinerary and benefit from seamless connections and a single booking reference across eight domestic South African cities via the airline’s gateways Johannesburg, Cape Town and Durban. Travel itineraries can now be booked on emirates.com, with travel agents as well as online travel agents (OTAs). Tickets booked from June 2022 are available for travel immediately. Emirates customers can now book a wide range of additional flights, including eight destinations from Johannesburg, five destinations from Cape Town and one point from Durban. Examples of some new route options include Bloemfontein, Hoedspruit, Port Elizabeth, Kimberley, George, and East London, amongst others. Emirates currently offers double daily flights to Dubai from Johannesburg, daily flights to Dubai from Cape Town and five weekly flights to and from Durban. The airline is also driving more connectivity options that provide value through a better experience for its customers. With the revival of its South African Airways partnership, as well as its codeshare agreement with Airlink, and interlines with Cemair and FlySafair, the airline has expanded its reach to 79 regional points in southern Africa.

iCoupon, the leading digital vouchering platform in airports worldwide, is continuing to revolutionise the world of digital vouchering with its new service, iCoupon AutoPay. The iCoupon system already organises all airline vouchers by flight, date, airport and creates draft invoices automatically, and now the retailer will no longer have to spend time sending the auto-generated bill to each individual airline and chase for payment. Instead, iCoupon’s billing system, for those who select the service, will automatically submit the invoices directly to iCoupon, which will pay the bills directly to the retailers on payment dates and terms selected by the retailer. Airlines will only have one bill to pay to iCoupon for their consolidated AutoPay retailer bills, yet still have full visibility of every passenger transaction for audit, EU261 and validation purposes. In addition, the entire billing process takes place automatically in the iCoupon billing engine, meaning that retailers and airlines do not need to make any changes manually and everything carries on as normal from their perspective. By automatically generating billing documents at the end of each month, iCoupon AutoPay will eliminate the time retailers and airlines are putting into billing administration. The billing documents will be fully compliant with local legislation of each country, and with VAT compliance such as EU112 directives. After generating the document, iCoupon will automatically pay the retailer on its selected credit terms. Retailers using iCoupon AutoPay can select which package best suits their needs and will be paid depending on that choice. New and existing retailers and airlines will be able to opt-in to the solution and iCoupon will do the rest, with just the flick-of-a-switch. Non-iCoupon AutoPay clients will be able to continue …

The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) announced the launch of an enhanced Advantage Abu Dhabi Meetings & Incentives 2.0 programme at IMEX Frankfurt, the key industry-leading exhibition for incentive travel, meetings and events. The announcement made today unveiled the latest part of DCT Abu Dhabi’s strategy to further stimulate the Meetings, Incentives, Conferences & Exhibitions (MICE) sector in the emirate post-pandemic. With global destinations increasingly bidding and attracting corporate groups, the enhanced programme builds on the existing Advantage Abu Dhabi Meetings & Incentives programme, which was launched in 2019, to provide additional value-adds and benefits to meetings and incentives organisers looking to host events in the capital, in order to remain competitive as the MICE industry continues to reopen. The programme encourages organisers to ‘Get The Advantage’, leveraging the UAE capital’s reputation as delivering unrivalled hospitality in the world’s safest city, a place which offers extensive support alongside strategic initiatives, and a destination with a packed calendar of thrilling events. The revamped programme forms part of a wider, ongoing strategy to increase Abu Dhabi’s MICE market share and further establish the emirate as one of the world’s leading business events destinations. It follows the launch of several new initiatives, including a recent collaboration with Etihad Airways to offer benefits to corporate groups looking to hold business events in the capital, such as discounted air-tickets, group booking discounts, complimentary flights and special flight rates for inspection trips to Abu Dhabi. Mubarak Al Shamisi, Director of Abu Dhabi Convention and Exhibition Bureau (ADCEB) at DCT Abu Dhabi, said: “We are delighted to launch our enhanced Advantage Abu Dhabi Meetings & Incentives programme which will enable us …

AVIAREPS launched its Digital Ecosystem, an all-in-one marketing hub for the travel industry. The AVIAREPS Ecosystem empowers everyone to market their brand and product to a global community online via a platform that combines several digital marketing solutions into one unified hub. With only a few clicks, customers can promote their destination, hotel, airline, car rental, cruise line or attraction and reach potential trade partners around the world. The AVIAREPS Ecosystem brings digital marketing solutions such as landing pages, campaign websites, webinars, online press conferences, e-learnings and virtual events under one umbrella. The platform lets clients reach travel trade professionals and media all over the world with specific market campaigns, a multi-country approach or a global campaign. All campaigns are fully customizable to the client’s CI and the user-friendly interface of the AVIAREPS Ecosystem allows the user to easily adjust multiple design themes and components. Users benefit from a single sign-on and from easy access to the browser-based digital marketing services, provided by state-of-the-art technology partners to ensure the best-in-class solutions. Thomas Drechsler, COO Tourism at AVIAREPS, said: “Our digital ecosystem offers easy access to a variety of digital marketing services for the travel industry. By bringing webinars, websites, e-learnings and virtual events under one global umbrella, we simplify digital marketing and expand the potential reach of digital marketing campaigns. Our competent local trade marketers at AVIAREPS help clients design the perfect campaign and assist in selecting suitable content for the campaigns. Thanks to the user-friendly design and browser-based technology, the AVIAREPS Ecosystem empowers everyone to market their brand and product to a global community online – no technical expertise is necessary! Be it a landing page, a campaign website, …

With a significant shift in what tourists are seeking from international travel post-pandemic, more and more individuals are yearning for holiday travel that guarantees meaningful, off-the-beaten path, sustainable and wellness-focussed experiences.  There are also vacationers who are looking to make up for lost time due to the pandemic such as multi-generational family travellers, in addition to ‘bleisure’ tourists or business travellers seeking to extend their stay beyond participating at a business event to enjoy the destination’s leisure offering.  Another category of travellers that Dubai continues to welcome are the remote workers or ‘digital nomads’. Dubai’s Department of Economy and Tourism (DET) is working closely with stakeholders and partners to ensure Dubai’s tourism ecosystem is aligning with and adapting to these trends, especially by highlighting and providing an opportunity for UAE residents and international travellers to enjoy the ever-growing diversity of the destination offering, further reinforcing the city’s position as the global travel destination of choice. Holiday-makers are planning longer vacations as they come out of a prolonged period of travel restrictions and catching up on lost time following postponed celebrations such as weddings, honeymoons and family vacations, Located within the turtle lagoon in Jumeirah Al Naseem, Il Borro Tuscan Bistro  is the perfect destination for some of the finest Tuscan cuisine in Dubai. With ingredients including organic honey, olive oil and vegetables sourced directly from the Il Borro estate in Tuscany, the restaurant celebrates seasonal Italian cuisine. Guests can choose to dine al fresco on the large wooden terrace overlooking the water surrounded by olive trees lit up by twinkling lights, complemented by the gentle breeze from the water. A uniquely exclusive and multi-sensory dining experience awaits diners at Sublimotion …

ATS Travel has extended its partnership with Amadeus as the UAE-headquartered travel management company embarks on an ambitious expansion plan across the GCC. The deal cements a long-term digital transformation partnership between the two companies, adding new value to ATS Travel’s offering and helping position it as a leading travel management company in the Middle East. With the new solutions, ATS Travel will gain new efficiencies by fully automating its ticketing system through Amadeus Auto Ticketing Solution. Meanwhile, Amadeus Remote Ticketing Solution will deliver a fully automated solution for managing pricing, price comparison, and ticketing at remote points of sale. ATS Travel will also benefit from Amadeus Hotels, a one-stop-shop search platform that pulls together content from top hotel aggregators and the world’s leading hotel chains and representation companies into an intelligent single screen solution. Ernesto Sanchez Beaumont, Managing Director, Amadeus Gulf, commented, “The pandemic has led to accelerated demand for digital solutions across the customer journey, particularly for touchless experiences. Amadeus technology will allow ATS Travel to automate many of its functions, delivering superior customer service and cutting costs.” Saleem Sharif, Deputy Managing Director at ATS Travel, said: “The travel industry is one of the biggest contributors to regional economies. Therefore, improving efficiencies streamlines our business and helps us deliver better value to the markets we operate in. Amadeus and ATS Travel have a relationship that goes back many years, and based on the strength of its solutions, our long-term plan is to standardize our technology stack on Amadeus technology.” ATS Travel is the UAE representative of ATG – one of the largest, independently owned business travel management companies globally – with offices in Saudi Arabia and India. The …

Saudi Arabia moved up 10 places to 33rd in the world overall, in the 2021 World Economic Forum (WEF) Travel and Tourism Development Index, which was released recently at Davos. The independent index benchmarks 117 countries on 17 pillars crucial to the development and resilience of their travel and tourism industries. Saudi Arabia moved from 43rd in 2019 to 33rd in 2021, the second largest rise in rankings, as a result of improvements across almost all indicators.  This is the first report to be produced since Saudi Arabia opened for international tourism in September 2019. In 2019, Saudi Arabia launched the National Tourism Strategy, a clear plan to drive forward the aims of Vision 2030. These aims will increase the contribution of the tourism sector to 10% of GDP, create 1million new jobs, and attract 100 million local and international visits annually by 2030. The World Economic Forum’s Travel and Tourism Development Index is a key indicator of Saudi Arabia’s extraordinary journey as a global tourism leader. Saudi Arabia’s leadership, resources and ambition are driving the monumental growth of the sector and delivering on Vision 2030 goals. His Excellency Ahmed Al Khateeb, Minister of Tourism of Saudi Arabia said: “I am proud of the progress the Kingdom has made through our Vision 2030 reforms as we have opened to the world. Our success is demonstrated by our strong investment in the tourism sector – from creating jobs opportunities for citizens to working with global partners who are invested in our transformation.” “Our ranking is proof that since 2019, despite the global pandemic, Saudi Arabia has demonstrated incredible global leadership as a new tourism destination. We have made it easier to …

Premium destination, Vienna is ready with its new luxury experiences for the travelers from the GCC as they announce some of their latest openings from the airport to hotels etc. Summer is the main time of the year where GCC travelers explore and spend their family vacation in the lap of luxury in cooler areas in Europe. “We are looking forward to welcoming visitors from the GCC region, so that they can experience the premium destination Vienna first-hand. Vienna has a host of surprises for the luxury-loving guest from the GCC region, who prefer the more tasteful things in life. And it wouldn’t be Vienna if the extravagance were not accompanied by a hint of the city’s typical charm.” Matthias Schwindl, Media Manager Middle East at the Vienna Tourist Board In Vienna luxury can take a highly traditional form. Although the Austro-Hungarian monarchy ceased to exist in 1918, the high quality standards set by the former purveyors to the imperial court continue to have their place in the modern era. Around 500 companies were granted the royal k. u. k. (kaiserlichen und königlichen) warrant, making them Hoflieferanten. With this honor came the right to supply the Imperial Court with goods and services. Whether they had the imperial seal or not, in Vienna these long-standing local companies and their artisanal traditions continue to shape the city’s unmistakable appearance and fuel unique shopping experiences in the twenty-first century. Since 29 March 2022 Vienna International Airport put Terminal 2 once again into operation, ensuring a new travel experience for passengers. The oldest airport terminal was completely modernized and expanded to encompass new features. Travelers can take advantage of a modern and very exclusive …

Courtyard by Marriott Riyadh Northern Ring Road recently welcomed Tour Operators from East Europe as part of the Saudi Tourism Authority’s first familiarization trip to the Kingdom of Saudi Arabia. In an aim to establish further business ventures and attract international travelers, the familiarization trip allowed participants from ten tourism agencies from across Eastern Europe. Participants experienced Riyadh’s rich culture and hospitality firsthand while discovering the city’s diverse landscape and unique offerings. The two-day itinerary included an in-depth personal hotel tour and sight inspection of the facilities and amenities by Courtyard by Marriott Riyadh Northern Ring Road’s General Manager, Mahmood Omar, and Director of Sales, Bashar Naji, followed by a trip to the city’s top attractions. Commenting on the visit, Mr. Mahmoud Omar said: “We were honored to have been the first hotel to welcome the Eastern European Tour Operators to Riyadh, allowing guests to receive their first experience of the city in the comfort of our hotel.” He continues: “This is a fantastic opportunity as the hotel is ideally positioned in the city, providing guests with ease in access to the city’s top attractions and shopping malls. We look forward to welcoming international guests in the future with the support of the Tourism agencies. The hotel is ready to create strong roots in the hearts of those across the globe.”  

As recovery of the travel industry picks up steam, payments technology company Mastercard and travel website Musafir have partnered to take travel bookings originating in the Middle East and North Africa, to new heights. The exclusive partnership will digitize end-to-end payment flows and launch new innovative payment products with attractive travel benefits to both consumers and corporates. According to an analysis by the Mastercard Economics Institute, if flight booking trends continue at their current pace, an estimated 115 million more passengers in Eastern Europe, Middle East and Africa will fly in 2022 compared to last year. The research reveals that global leisure and business flight bookings have surpassed pre-pandemic levels with an estimated 1.5 billion more passengers predicted to fly in 2022 compared to 2021. “At Mastercard we are committed to contribute to the continued recovery of the travel and tourism sector through insights, data analysis, innovative digital solutions and unique partner collaborations. We are continuously investing to innovate across the travel value chain. We are excited to partner with Musafir to provide digital-first experiences to their consumers,” said Amnah Ajmal, Executive Vice President, Market Development, Eastern Europe, Middle East and Africa, Mastercard. “Our partnership with Mastercard is a testament to our belief that travel is back and our commitment to providing both consumers and corporates with technology-led travel solutions,” said Sachin Gadoya, Co-founder, and CEO of Musafir.com. Musafir.com is the UAE’s first online travel agency and is among the leading corporate travel management companies in the region. Mastercard and Musafir have signed an exclusive partnership to launch innovative payment products and solutions across the MENA region, benefiting both consumers and corporates. These will help digitize end-to-end payment flows, providing …